Connect Freshdesk to Grafana: Dashboards in Minutes
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Visualize Freshdesk Data in Grafana with Kondado
Kondado provides a direct connection between your Freshdesk account and Grafana, allowing you to replicate support data on a configurable schedule without any technical setup or coding knowledge required on your part. You simply connect Freshdesk as your data source, select Grafana as your destination, and choose which pipelines to activate from the 87 available fields covering Agents, Contacts, and Tickets information. Your customer service metrics appear in Grafana dashboards within minutes, updated automatically based on your chosen frequency so your team always has current insights for decision-making. Business users can track ticket resolution times, agent performance, and customer contact patterns without writing code or managing complex infrastructure, turning raw support data into actionable visual intelligence for smarter operations and improved customer satisfaction outcomes.
Kondado connects Freshdesk to Grafana via a direct “Via Kondado” connection with no intermediate databases required, replicating Agents, Contacts, and Tickets data on a configurable schedule ranging from every 5 minutes to daily updates.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Available Freshdesk Pipelines for Grafana
With the Agents and Tickets pipelines, you can build Grafana dashboards that reveal agent workload distribution and identify peak support hours by analyzing creation timestamps alongside availability status. The Contacts pipeline enables you to segment customers by region or company size for targeted service strategies, while Tickets custom fields allow you to track specific issue categories or priority trends that matter most to your business operations. Combining these datasets in Grafana gives operations teams the power to optimize staffing decisions during high-volume periods, reduce average response times through bottleneck identification, and improve overall customer satisfaction scores through data-driven visual insights that highlight performance patterns.
Try out all the features for free for 14 days
Freshdesk data available in Grafana
Available integrations
| Integration | Description |
|---|---|
| Agents | Table contains information about agents, including ID, name, email, availability status, and last updated timestamp. |
| Contacts | Table presents contact data, such as ID, name, phone, email, and creation timestamp. |
| Tickets | Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps. |
| Tickets: custom fields | Table presents custom fields of tickets, including unique ticket ID and associated tags. |
Try out all the features for free for 14 days
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