Dashboards in minutes

Connect Freshdesk to Grafana: Dashboards in Minutes

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No credit card required | 14 days | 10 million records | 30 pipelines

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Connect Freshdesk to Grafana

Kondado provides a direct connection between your Freshdesk account and Grafana, allowing you to replicate support data on a configurable schedule without any technical setup or coding knowledge required on your part. You simply connect Freshdesk as your data source, select Grafana as your destination, and choose which pipelines to activate from the 87 available fields covering Agents, Contacts, and Tickets information. Your customer service metrics appear in Grafana dashboards within minutes, updated automatically based on your chosen frequency so your team always has current insights for decision-making. Business users can track ticket resolution times, agent performance, and customer contact patterns without writing code or managing complex infrastructure, turning raw support data into actionable visual intelligence for smarter operations and improved customer satisfaction outcomes.

4
available pipelines
87
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Freshdesk now →

Try out all the features for free for 14 days

Kondado connects Freshdesk to Grafana via a direct “Via Kondado” connection with no intermediate databases required, replicating Agents, Contacts, and Tickets data on a configurable schedule ranging from every 5 minutes to daily updates.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Freshdesk data available in Grafana

Each item below is automatically replicated by Kondado from Freshdesk into Grafana — no schema setup, no manual mapping.

4
available pipelines
87
extractable fields
∞
Auto-refresh

Available integrations

Agents
Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts
Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets
Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields
Table presents custom fields of tickets, including unique ticket ID and associated tags.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

Available Freshdesk Pipelines for Grafana

With the Agents and Tickets pipelines, you can build Grafana dashboards that reveal agent workload distribution and identify peak support hours by analyzing creation timestamps alongside availability status. The Contacts pipeline enables you to segment customers by region or company size for targeted service strategies, while Tickets custom fields allow you to track specific issue categories or priority trends that matter most to your business operations. Combining these datasets in Grafana gives operations teams the power to optimize staffing decisions during high-volume periods, reduce average response times through bottleneck identification, and improve overall customer satisfaction scores through data-driven visual insights that highlight performance patterns.

Try out all the features for free for 14 days

How to create Freshdesk dashboards in Grafana

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Freshdesk as Your Data Source

Add Freshdesk to Kondado by entering your API credentials and selecting which pipelines to activate from the 87 available fields.

2
Select Grafana as Destination

Choose Grafana as your visualization tool and configure the connection settings to establish the direct data flow without intermediate databases.

3
Configure Refresh and Build Dashboards

Set your update frequency from 5 minutes to daily, then create visualizations in Grafana using your replicated Freshdesk data for immediate business insights.

Access Freshdesk data in Grafana and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Freshdesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Freshdesk > Airtable
Alteryx
Freshdesk > Alteryx
Amazon Quicksight
Freshdesk > Amazon Quicksight
BIMachine
Freshdesk > BIMachine
Cortex
Freshdesk > Cortex
Data Studio
Freshdesk > Data Studio
Geckoboard
Freshdesk > Geckoboard
Grafana
Freshdesk > Grafana
IBM Cognos Analytics
Freshdesk > IBM Cognos Analytics
Klipfolio
Freshdesk > Klipfolio
Looker Studio
Freshdesk > Looker Studio
Looker
Freshdesk > Looker
Looqbox
Freshdesk > Looqbox
Metabase
Freshdesk > Metabase
Microstrategy
Freshdesk > Microstrategy
Pentaho
Freshdesk > Pentaho
Power BI
Freshdesk > Power BI
Qlik Cloud Analytics
Freshdesk > Qlik Cloud Analytics
Qlik Sense
Freshdesk > Qlik Sense
Qlik
Freshdesk > Qlik
QlikView
Freshdesk > QlikView
Redash
Freshdesk > Redash
Superset
Freshdesk > Superset
Tableau
Freshdesk > Tableau
BI TOTVS
Freshdesk > BI TOTVS
Zoho Analytics
Freshdesk > Zoho Analytics

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Why Kondado?

Focus on extracting value from your data and leave the rest to us

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Frequently Asked Questions (FAQ)

Answers about visualizing Freshdesk data in Grafana automatically

How do I connect Freshdesk to Grafana using Kondado? ▼
Start by adding Freshdesk as a data source in your Kondado account using your API credentials. Then select Grafana as your destination and choose which pipelines to activate from the available Agents, Contacts, and Tickets options. Kondado handles the data replication automatically based on your chosen schedule.
What customer service KPIs can I track in Grafana with Freshdesk data? ▼
You can monitor average ticket resolution time, first response rates, and agent productivity metrics using the Tickets and Agents pipelines. Track ticket volume trends by priority or status to identify service bottlenecks. The Contacts pipeline also enables you to analyze customer distribution and segment support requests by customer type.
How often does Freshdesk data update in my Grafana dashboards? ▼
Kondado offers configurable update schedules ranging from every 5 minutes to daily updates, depending on your business needs. You set the frequency when configuring your pipeline, and the system automatically replicates new and updated records accordingly. This ensures your Grafana visualizations reflect recent support activity without manual intervention.
Can I share Freshdesk Grafana dashboards with my team? ▼
Yes, once you build your dashboards in Grafana, you can share them with team members through Grafana's native sharing features. Stakeholders can view customer service metrics without needing access to Kondado or Freshdesk directly. This makes it easy to distribute insights across your organization.
Do I need technical skills to build Freshdesk dashboards in Grafana? ▼
No coding is required to set up the connection or replicate your Freshdesk data. Kondado handles the technical data replication, while Grafana provides a visual interface for building charts and graphs. Business users can create meaningful reports using simple drag-and-drop functionality.
What types of support trends can I visualize with Freshdesk pipelines? ▼
You can analyze seasonal ticket volume patterns, agent performance comparisons, and customer issue categories using the Tickets and Tickets custom fields pipelines. Track how response times vary by priority level or identify which contact segments generate the most support requests. These visualizations help you allocate resources more effectively during peak periods.
Can I combine Freshdesk data with other business data in Grafana? ▼
Yes, you can replicate data from multiple sources into the same Grafana instance to create comprehensive business views. For example, combine Freshdesk Tickets with sales data from Google Sheets or financial metrics from PostgreSQL. This allows you to correlate customer support trends with revenue or operational data in unified dashboards.

Try out all the features for free for 14 days