Connect Freshdesk to IBM Cognos Analytics: Dashboards in Minutes
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Visualize Freshdesk Data in IBM Cognos Analytics
Transform your customer support metrics into actionable business intelligence by connecting Freshdesk to IBM Cognos Analytics through Kondado. This direct integration eliminates complex technical setup, allowing business teams to replicate support data and create compelling visualizations without writing a single line of code. Simply configure your Freshdesk data source, select which pipelines to activate, and start building dashboards that reveal trends in ticket resolution, agent productivity, and customer satisfaction patterns.
Kondado provides a direct connection between Freshdesk and IBM Cognos Analytics that replicates your support data on a configurable schedule, enabling automated dashboard updates every 5 minutes, hourly, or daily without intermediate databases or manual exports.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Combine your Agents, Contacts, and Tickets pipelines in IBM Cognos Analytics to unlock comprehensive insights into your support operations. Analyze agent availability alongside ticket volume to optimize staffing schedules during peak hours, or correlate contact information with ticket priorities to identify your most valuable customers requiring immediate attention. These visualizations help operations teams make data-driven decisions about resource allocation, response time improvements, and customer satisfaction strategies without waiting for technical teams to prepare complex data extracts.
Try out all the features for free for 14 days
Freshdesk data available in IBM Cognos Analytics
Available integrations
| Integration | Description |
|---|---|
| Agents | Table contains information about agents, including ID, name, email, availability status, and last updated timestamp. |
| Contacts | Table presents contact data, such as ID, name, phone, email, and creation timestamp. |
| Tickets | Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps. |
| Tickets: custom fields | Table presents custom fields of tickets, including unique ticket ID and associated tags. |
Try out all the features for free for 14 days
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