Dashboards in minutes

Connect Hi Platform to IBM Cognos Analytics: Dashboards in Minutes

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Connect Hi Platform to IBM Cognos Analytics

Kondado provides a direct connection between your Hi Platform customer data and IBM Cognos Analytics, eliminating the need for complex technical setup or intermediate storage systems. Simply authenticate your Hi Platform account, select the data pipelines you want to replicate, and choose IBM Cognos Analytics as your destination. Your support tickets, customer interactions, and service metrics flow into Cognos on a configurable schedule, ready for visualization and analysis. Business teams can then create comprehensive reports that transform raw support data into actionable insights, enabling marketing and operations groups to improve customer satisfaction and streamline service workflows without technical dependencies.

1
available pipeline
220
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Hi Platform now →

Try out all the features for free for 14 days

Kondado replicates Hi Platform Tickets data directly into IBM Cognos Analytics with automated updates every 5 minutes, 15 minutes, hourly, or daily, enabling business teams to monitor customer service performance and support trends without writing code or managing databases.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Hi Platform data available in IBM Cognos Analytics

Each item below is automatically replicated by Kondado from Hi Platform into IBM Cognos Analytics — no schema setup, no manual mapping.

1
available pipeline
220
extractable fields
∞
Auto-refresh

Available integrations

Tickets
Table contains information about tickets, including fields such as id, account_id, and status, as well as interactions and timestamps like created_at and resolved_at.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

With Hi Platform data available in IBM Cognos Analytics, operations teams can transform raw support information into actionable business intelligence without manual data preparation. The Tickets pipeline brings detailed customer interaction records, resolution timestamps, and status histories directly into your Cognos environment, allowing you to analyze response times, identify recurring issues, and track agent performance trends across specific date ranges. Marketing teams can correlate support ticket volumes with campaign launches to measure customer satisfaction impact, while service managers build automated reports that highlight escalation patterns and resolution bottlenecks, driving data-informed decisions that improve customer retention and operational efficiency.

Try out all the features for free for 14 days

How to create Hi Platform dashboards in IBM Cognos Analytics

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Hi Platform to Kondado

Add Hi Platform as a data source by entering your account credentials and selecting the Tickets pipeline containing your customer support interactions.

2
Choose IBM Cognos Analytics destination

Select IBM Cognos Analytics from the available destinations and specify how you want your Hi Platform data structured for visualization and reporting.

3
Configure refresh and build reports

Set your update schedule to keep data current automatically, then start building custom reports in Cognos that track ticket trends, resolution times, and team performance metrics.

Access Hi Platform data in IBM Cognos Analytics and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Hi Platform data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Hi Platform > Airtable
Alteryx
Hi Platform > Alteryx
Amazon Quicksight
Hi Platform > Amazon Quicksight
BIMachine
Hi Platform > BIMachine
Cortex
Hi Platform > Cortex
Data Studio
Hi Platform > Data Studio
Geckoboard
Hi Platform > Geckoboard
Grafana
Hi Platform > Grafana
IBM Cognos Analytics
Hi Platform > IBM Cognos Analytics
Klipfolio
Hi Platform > Klipfolio
Looker Studio
Hi Platform > Looker Studio
Looker
Hi Platform > Looker
Looqbox
Hi Platform > Looqbox
Metabase
Hi Platform > Metabase
Microstrategy
Hi Platform > Microstrategy
Pentaho
Hi Platform > Pentaho
Power BI
Hi Platform > Power BI
Qlik Cloud Analytics
Hi Platform > Qlik Cloud Analytics
Qlik Sense
Hi Platform > Qlik Sense
Qlik
Hi Platform > Qlik
QlikView
Hi Platform > QlikView
Redash
Hi Platform > Redash
Superset
Hi Platform > Superset
Tableau
Hi Platform > Tableau
BI TOTVS
Hi Platform > BI TOTVS
Zoho Analytics
Hi Platform > Zoho Analytics

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Why Kondado?

Focus on extracting value from your data and leave the rest to us

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Wherever you need

With the same platform, you send data to AI (Claude/ChatGPT via MCP), reports, spreadsheets, databases, data warehouses, and data lakes. ETL and ELT

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From wherever you need

Data from over 80 sources for Marketing, Ecommerce, ERPs, Customer Service, Finance, Databases, and much more

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Frequently Asked Questions (FAQ)

Answers about visualizing Hi Platform data in IBM Cognos Analytics automatically

How do I connect Hi Platform to IBM Cognos Analytics without technical expertise? ▼
Start by adding Hi Platform as a data source in your Kondado account using your existing credentials. Select the Tickets pipeline and choose IBM Cognos Analytics as your destination, then set your preferred update frequency. The connection requires no coding or database configuration, making it accessible for business users and marketing teams.
What customer service KPIs can I track in IBM Cognos Analytics with Hi Platform data? ▼
You can monitor average resolution times, ticket volume trends, first response rates, and agent productivity metrics using the timestamps and status fields from the Tickets pipeline. Create visualizations that show escalation patterns, customer satisfaction correlations, and seasonal support demand fluctuations. These insights help operations teams optimize staffing levels and improve service quality.
How often does Hi Platform data update in my IBM Cognos Analytics reports? ▼
Kondado offers configurable refresh schedules ranging from every 5 minutes to daily updates, depending on your business needs. Near-real-time updates keep your support dashboards current for time-sensitive decision making, while daily refreshes work well for trend analysis and executive reporting. You can adjust these settings anytime without disrupting existing reports.
Can I combine Hi Platform data with other sources in IBM Cognos Analytics? ▼
Yes, Kondado can replicate data from Google Sheets, BigQuery, or PostgreSQL into IBM Cognos Analytics alongside your Hi Platform information. This allows you to correlate support metrics with sales data, marketing campaigns, or financial records for comprehensive business analysis. The combined datasets enable deeper insights into how customer service impacts overall business performance.
What types of dashboards can I build with Hi Platform data in Cognos Analytics? ▼
Build executive summaries showing ticket resolution trends, operational dashboards tracking agent workload distribution, and analytical reports identifying common customer issues. You can create filtered views by account, status, or date range to focus on specific service areas. These custom reports help teams identify bottlenecks and measure the effectiveness of support process improvements.
How do I share Hi Platform reports with my team in IBM Cognos Analytics? ▼
Once your data flows into Cognos, use the platform's native sharing features to distribute reports via email, embed them in portals, or schedule automated deliveries to stakeholders. Team members can access interactive dashboards without needing direct access to Hi Platform or Kondado. This streamlines communication between support, marketing, and management teams.
Do I need to prepare my Hi Platform data before visualizing it in Cognos? ▼
No preparation is required, Kondado delivers the Tickets pipeline data in a structured format ready for immediate visualization. The 220 available fields include properly formatted timestamps, status categories, and interaction records that Cognos recognizes automatically. Business users can start building charts and graphs immediately after the first data refresh completes.

Try out all the features for free for 14 days