Connect Hi Platform to Qlik: Dashboards in Minutes

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Hi Platform
Qlik

Hi Platform and Qlik: Visualize Support Data

Connecting Hi Platform to Qlik gives your support and marketing teams instant visibility into customer interactions and service performance. With Kondado, you simply authenticate your Hi Platform account as a data source and select which pipelines to replicate into your Qlik environment. The Tickets pipeline brings comprehensive customer service data, including creation timestamps, resolution times, account identifiers, and status histories, directly into Qlik for immediate analysis and decision-making. You can track response times, monitor ticket volumes, identify bottlenecks in your support process, and spot trends in customer satisfaction without writing any code or managing complex technical infrastructure.

Kondado provides a direct Via Kondado connection that replicates Hi Platform Tickets data into Qlik on a configurable schedule ranging from every 5 minutes to daily, delivering 220 fields including interaction details, status changes, and timestamps ready for immediate visualization in your dashboards.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Visualizing Hi Platform Tickets data in Qlik transforms how your operations and marketing teams understand customer service performance and client relationships. You can build custom dashboards that track created_at and resolved_at timestamps to measure average resolution times and identify bottlenecks in your support workflow. Monitor status fields to visualize open versus closed ticket ratios across different time periods, and analyze account_id distributions to identify your highest-need clients requiring immediate attention. These practical insights help operations teams allocate resources efficiently while giving marketing and support managers visibility into trends that inform customer retention strategies and service quality improvements.

Try out all the features for free for 14 days

Hi Platform data available in Qlik

1
available pipeline
220
extractable fields

Available integrations

Integration Description
Tickets Table contains information about tickets, including fields such as id, account_id, and status, as well as interactions and timestamps like created_at and resolved_at.
Tickets
Table contains information about tickets, including fields such as id, account_id, and status, as well as interactions and timestamps like created_at and resolved_at.

Try out all the features for free for 14 days

How to create Hi Platform dashboards in Qlik

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Add Hi Platform Data Source

Log into Kondado and select Hi Platform from the available data sources, then enter your account credentials to authenticate. Choose the Tickets pipeline to replicate your customer service data including timestamps, status fields, and interaction details.

2
Select Qlik Destination

Choose Qlik as your visualization destination and configure the connection settings to establish the data flow. This creates a direct link that sends your Hi Platform information straight into Qlik without requiring intermediate storage or complex technical setup.

3
Configure Refresh and Build Dashboards

Set your preferred update frequency, from every 5 minutes to daily, to keep your data current automatically. Then use the replicated Tickets data with its 220 available fields to build custom Qlik dashboards that visualize support trends and customer interactions.

Access Hi Platform data in Qlik and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

Visualize Hi Platform data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

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Frequently Asked Questions (FAQ)

Answers about visualizing Hi Platform data in Qlik automatically

How do I connect Hi Platform to Qlik using Kondado?
Start by adding Hi Platform as a data source in your Kondado account and authenticate with your credentials. Then select Qlik as your destination and choose the Tickets pipeline to begin replicating your support data. The connection requires no coding or intermediate databases, so you can start visualizing within minutes.
What customer service KPIs can I track in Qlik with Hi Platform data?
You can monitor average resolution times by comparing created_at and resolved_at timestamps, track ticket volume trends over time, and analyze status distributions to measure open versus resolved rates. These metrics help you identify support bottlenecks, measure team productivity, and understand customer satisfaction patterns through your visualization dashboards.
How often does Hi Platform data update in my Qlik dashboards?
Kondado updates your data on a configurable schedule that you control, with options ranging from every 5 minutes to daily intervals. This ensures your Qlik reports reflect recent customer interactions without manual refreshes, keeping your support team informed with current information for timely decision-making.
Can I share Hi Platform dashboards with my team in Qlik?
Once you build your dashboards in Qlik, you can share them with colleagues, managers, or stakeholders who need visibility into support metrics. Your team members can view ticket trends, response times, and customer interaction data without needing direct access to Hi Platform or understanding the underlying data replication process.
What kind of custom dashboards can I create with Hi Platform data in Qlik?
With 220 fields available from the Tickets pipeline, you can build custom dashboards tailored to your specific business needs. Create visualizations tracking individual agent performance, seasonal support volume trends, or resolution time analyses that match your unique operational workflows and reporting requirements.
Can I send Hi Platform data to other tools besides Qlik?
Yes, Kondado allows you to replicate your Hi Platform data to multiple destinations simultaneously. You can send Tickets data to Power BI, Google Sheets, or BigQuery alongside your Qlik setup, ensuring all teams have access in their preferred analytics environments.

Try out all the features for free for 14 days