Connect Hi Platform to Redash: Dashboards in Minutes
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How to Visualize Hi Platform Data in Redash
Connect Hi Platform to Redash effortlessly using Kondado. Business users, marketing teams, and operations teams can transform customer support data into clear visual dashboards that drive faster decision-making. You configure the update schedule based on your needs: every 5 minutes, 15 minutes, hourly, or daily.
Kondado replicates Hi Platform Tickets data directly to Redash on a configurable schedule, enabling business users to track support metrics without writing code or managing infrastructure.
With the Via Kondado connection, you eliminate intermediate databases and visualize customer satisfaction indicators, resolution times, and ticket volumes in one centralized location.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
When combining Hi Platform with Redash, your operations team can create deep analyses of customer support performance. The Tickets pipeline brings fields like id, status, created_at, and resolved_at, allowing you to calculate SLAs and identify bottlenecks in service delivery. Marketing teams can cross-reference this data with campaign activities to understand the impact on support demand, while sales leaders monitor post-purchase satisfaction with near-real-time updates.
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Hi Platform data available in Redash
Available integrations
| Integration | Description |
|---|---|
| Tickets | Table contains information about tickets, including fields such as id, account_id, and status, as well as interactions and timestamps like created_at and resolved_at. |
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