Connect Hi Platform to BIMachine: Dashboards in Minutes

With the Tickets pipeline available from Hi Platform, you can analyze resolution times, ticket status distributions, and customer interaction history directly in BIMachine. Track metrics like created_at and resolved_at timestamps to identify bottlenecks in your support process, measure team efficiency against service goals, and spot trends in customer inquiries that require immediate attention.

Combine ticket volume trends with account_id information to understand which customer segments require the most support attention and resources throughout their lifecycle. This helps managers allocate staff effectively, prioritize high-value accounts during peak periods, and monitor service level agreement compliance through intuitive visual dashboards that update automatically on your chosen schedule.