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Connecting your customer service data to your workflow tools should not require technical expertise or complex infrastructure. With Kondado, you can replicate data from Hi Platform directly into Airtable, transforming support tickets and customer interactions into organized, visual databases without writing a single line of code. Business teams can track ticket resolution trends, monitor response times, and collaborate on customer issues using Airtable’s familiar spreadsheet-like interface.
Kondado connects Hi Platform to Airtable using a direct Via Kondado connection, replicating your Tickets pipeline with 220 fields including status, timestamps, and customer interactions on a configurable schedule ranging from every 5 minutes to daily updates.
Marketing and operations teams gain immediate visibility into support workloads and customer satisfaction metrics, enabling data-driven decisions about staffing levels and service quality improvements. By automating the data flow between these platforms, you eliminate manual CSV exports and ensure your Airtable bases always reflect current customer conversations and ticket statuses, keeping everyone aligned on priority issues.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
When you bring Hi Platform’s Tickets pipeline into Airtable, you unlock powerful operational insights for your support and success teams. The replicated data includes ticket statuses, creation timestamps, resolution times, and detailed customer interactions across 220 fields, allowing you to build custom views that track agent workload and identify bottlenecks in your resolution process. You can create Airtable views that segment tickets by priority, account type, or time period, giving managers instant visibility into team performance and customer satisfaction trends without switching between platforms. This combination helps operations teams forecast support demand and allocate resources more effectively based on historical ticket patterns.
Try out all the features for free for 14 days
| Integration | Description |
|---|---|
| Tickets | Table contains information about tickets, including fields such as id, account_id, and status, as well as interactions and timestamps like created_at and resolved_at. |
Try out all the features for free for 14 days
Visualize your data automatically — no spreadsheet exports or custom scripts.
Log into Kondado and add Hi Platform as a new data source using your account credentials. Select the Tickets pipeline to begin replicating your customer support data.
Choose Airtable as your destination and specify which base and table should receive the Hi Platform data. Kondado will map the 220 available fields from your Tickets pipeline to your Airtable structure automatically.
Set your preferred update frequency, from every 5 minutes to daily, to keep your data current. Then use Airtable's interface to build custom views, filters, and reports that visualize ticket trends and team performance metrics.
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Try out all the features for free for 14 days