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Kondado makes it simple to replicate your Hi Platform customer service data directly into Alteryx for advanced analytics and visualization. With our direct integration, you can connect your support tickets and customer interactions to Alteryx without writing code or managing complex databases. Simply select Hi Platform as your data source, choose Alteryx as your destination, and start building insightful reports that help your team track performance trends and improve customer satisfaction across all touchpoints.
Kondado connects Hi Platform to Alteryx with automated data updates on a configurable schedule, delivering your Tickets data with 220 fields including status timestamps and interaction history directly to your analytics workflow.
Business teams can now transform raw support data into actionable intelligence using Alteryx’s visualization capabilities. Monitor ticket resolution trends, analyze customer interaction patterns, identify bottlenecks in your support process, and make confident data-driven decisions to optimize operations without requiring technical expertise or IT support.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With Kondado, your Hi Platform Tickets data flows seamlessly into Alteryx, bringing 220 fields of customer support information to life. You can visualize ticket creation trends, resolution times, and status distributions to identify peak support hours and recurring customer issues. Analyzing the created_at and resolved_at timestamps alongside interaction history helps managers understand response efficiency and agent performance.
Combine these support metrics with other business data to build comprehensive customer experience reports. Track how support volume correlates with marketing campaigns, monitor satisfaction trends across different account segments, and create automated workflows that alert teams when ticket backlogs grow beyond acceptable thresholds.
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| Integration | Description |
|---|---|
| Tickets | Table contains information about tickets, including fields such as id, account_id, and status, as well as interactions and timestamps like created_at and resolved_at. |
Try out all the features for free for 14 days
Visualize your data automatically — no spreadsheet exports or custom scripts.
Add Hi Platform to your Kondado account by entering your authentication details and selecting the Tickets pipeline containing your customer support information.
Choose Alteryx as your visualization tool and configure the connection settings to receive your Hi Platform data without intermediate databases or complex technical setup.
Set your preferred update frequency from 5 minutes to daily, then start creating custom Alteryx reports that visualize ticket trends, resolution times, and customer interaction patterns for better decision-making.
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Try out all the features for free for 14 days