Connect 55pbx to Alteryx: Dashboards in Minutes
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Visualize 55pbx Data in Alteryx for Insights
Connecting your 55pbx call center data to Alteryx is straightforward with Kondado. Our platform creates a direct link between your 55pbx account and Alteryx, allowing business teams to access call metrics and agent performance data without technical complexity. You can replicate information from your contact center on a configurable schedule, ensuring your reports always reflect current operations and support data-driven decisions.
Kondado provides a direct integration between 55pbx and Alteryx, enabling you to replicate Calls and Agent Status data automatically on a configurable schedule without any intermediate databases or coding required. This means marketing and operations teams can build comprehensive dashboards showing call volumes, costs, and agent productivity directly in Alteryx. Whether you need updates every 15 minutes for active monitoring or daily summaries for strategic reviews, the refresh frequency adapts to your business needs. Transform raw call logs into actionable business intelligence that helps optimize customer service operations and reduce communication costs.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With your 55pbx data flowing into Alteryx, you can combine Calls and Agent Status information to uncover operational insights that drive efficiency. Analyze the Calls pipeline to track communication costs by department, monitor call duration patterns, and identify peak traffic hours using the call ID and disconnection type fields. The Agent Status pipeline complements this by revealing productivity patterns, showing which agents spend more time in specific queues and tracking pause reasons to optimize workforce scheduling.
Business users can create reports that correlate call volume with agent availability, helping managers make informed staffing decisions. For example, visualizing action duration alongside total call duration helps identify training opportunities and balance workloads across your contact center team. These insights enable you to reduce customer wait times and improve service quality without technical expertise.
Try out all the features for free for 14 days
55pbx data available in Alteryx
Available integrations
| Integration | Description |
|---|---|
| Calls | Table contains data about calls, including call ID, call cost, and total duration. Information such as user name and disconnection type is also available. |
| Agent Status | Table presents agent status, including user name, action duration, and pause reason. Information about the queue and remaining pause time is also included. |
Try out all the features for free for 14 days
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