Dashboards in minutes

Connect Zendesk to Alteryx: Dashboards in Minutes

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Connect Zendesk to Alteryx

Connect your Zendesk customer service data directly to Alteryx for advanced analytics without writing code or managing complex infrastructure. Kondado enables business teams to replicate support tickets, satisfaction scores, and agent performance metrics on a configurable schedule, keeping your Alteryx workflows updated with fresh customer insights. Transform raw support data into visual stories that help managers optimize response times and improve customer experience.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Kondado provides a direct connection between Zendesk and Alteryx, offering 12 ready-to-use pipelines including Tickets, Satisfaction Surveys, and Ticket Metrics that update automatically on your chosen schedule, from every 5 minutes to daily, enabling non-technical teams to build comprehensive customer service dashboards without intermediate databases or IT support.

With automated data replication, you can track customer satisfaction trends, monitor SLA compliance, and analyze ticket volume patterns across channels without manual exports. Whether you need updates every 15 minutes for immediate insights or daily summaries for executive reports, Kondado keeps your Alteryx analytics current so your team can make data-driven decisions about support operations and customer retention strategies.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Alteryx

Each item below is automatically replicated by Kondado from Zendesk into Alteryx — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

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What You Can Analyze

Analyze your customer service performance by combining Ticket Metrics with Satisfaction Surveys in Alteryx to identify correlations between response times and customer happiness scores. The Ticket Comments pipeline brings conversation details into your analytics, allowing you to categorize feedback themes and spot emerging product issues before they escalate.

With Organizations data, you can segment support volume by client tier, helping account managers prioritize high-value customers and demonstrate ROI on support investments through clear visual reports. Closed and Deleted Tickets provide historical context for trend analysis, enabling you to track resolution patterns and identify seasonal support demands that inform staffing decisions.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Alteryx

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk as Your Data Source

Log into Kondado and select Zendesk from the available data sources, then enter your Zendesk subdomain and API credentials to establish authentication. Choose which pipelines you need, such as Tickets, Ticket Metrics, or Satisfaction Surveys, to begin replicating your support data.

2
Choose Alteryx as Destination

Select Alteryx from the destination options to send your Zendesk data directly into your Alteryx workflows without intermediate storage. Kondado formats the data automatically so it is ready for immediate analysis and visualization within the Alteryx environment.

3
Build Dashboards and Set Refresh Schedule

Open Alteryx to create visual reports using your replicated Zendesk data, then return to Kondado to configure how frequently the data updates, from every 5 minutes to daily. Your dashboards will stay current automatically, enabling continuous monitoring of customer service metrics without manual intervention.

Access Zendesk data in Alteryx and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Alteryx automatically

How do I connect Zendesk to Alteryx using Kondado? ▼
Start by selecting Zendesk as your data source in Kondado and authenticate with your account credentials. Choose Alteryx as your destination and select which pipelines you want to replicate, such as Tickets, Users, or Ticket Metrics. Your data will begin flowing immediately without requiring any database setup or middleware configuration.
What Zendesk data can I analyze in Alteryx? ▼
Kondado offers 12 pipelines including Ticket Comments for conversation analysis, Satisfaction Surveys for CSAT tracking, and Ticket History for audit trails. You can also access Organizations, Groups, and Jira Links to correlate support activity with company structure and development workflows. This comprehensive dataset enables deep analysis of customer interactions across all channels.
How often does Zendesk data update in Alteryx? ▼
You configure the update frequency based on your business needs, choosing from every 5 minutes, 15 minutes, hourly, or daily schedules. This flexibility allows you to balance between having current insights for active support management and resource efficiency for historical reporting. Changes made in Zendesk automatically reflect in your Alteryx workflows according to your selected interval.
Can I build customer satisfaction dashboards in Alteryx with Zendesk data? ▼
Yes, the Satisfaction Surveys pipeline delivers CSAT scores and feedback directly into Alteryx, enabling you to create visual reports tracking customer happiness trends over time. Combine this data with Ticket Metrics to analyze how resolution times impact satisfaction ratings across different agent groups or support channels. These insights help identify training opportunities and process improvements that directly affect customer experience.
What KPIs should I track when visualizing Zendesk support data? ▼
Focus on first response time, resolution time, and ticket volume trends using the Ticket Metrics pipeline to measure team efficiency. Monitor satisfaction scores and comment sentiment through Satisfaction Surveys and Ticket Comments to gauge customer perception. Tracking ticket status distributions and deleted tickets helps identify process bottlenecks and data quality issues in your support workflow.
Can I share Zendesk reports with my team in Alteryx? ▼
Once you build reports in Alteryx, you can distribute them through Alteryx Server or export them to shared destinations like Power BI or Google Sheets for broader access. Kondado keeps the underlying data refreshed automatically, ensuring your colleagues always view current metrics without manual updates. This collaborative approach ensures marketing, sales, and support teams align on customer health metrics.
Do I need technical skills to replicate Zendesk data to Alteryx? ▼
No coding or database administration is required to set up your Zendesk to Alteryx connection through Kondado. The platform provides a point-and-click interface for selecting pipelines and configuring schedules, making it accessible for business analysts and operations managers. You can start visualizing support data within minutes without waiting for IT resources.
How do I track ticket resolution times in Alteryx from Zendesk? ▼
Use the Ticket Metrics pipeline which includes fields for full resolution time and first reply time, essential for SLA monitoring. Combine this with the Tickets pipeline to filter by priority, channel, or organization to identify which customer segments experience longer wait times. Visualizing these metrics in Alteryx helps managers allocate resources effectively and meet service level commitments.

Try out all the features for free for 14 days