Connect Zendesk to Klipfolio: Dashboards in Minutes
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Visualize Zendesk Data in Klipfolio with Kondado
Kondado makes it simple to visualize your customer support data in Klipfolio without any technical setup or complex configuration. You can replicate data from Zendesk directly into Klipfolio, creating dynamic reports that help you track ticket volumes, agent performance, and customer satisfaction trends across all your communication channels. The platform offers a straightforward way to transform complex support metrics into visual insights that drive better decisions for your customer service team and operations managers.
Kondado connects Zendesk to Klipfolio through a direct integration that replicates 12 data pipelines with 235 fields, including Tickets, Ticket Metrics, and Satisfaction Surveys, on a configurable schedule ranging from every 5 minutes to daily.
With this connection, business teams can monitor key performance indicators without waiting for IT support or manual data exports. Your dashboards stay current automatically based on your chosen schedule, giving you immediate access to the metrics that matter most for optimizing customer experience and support operations throughout your organization.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Combining Zendesk with Klipfolio unlocks powerful visibility into your support operations through interactive dashboards that update automatically. By accessing pipelines like Ticket Metrics, Satisfaction Surveys, and Ticket Comments, you can analyze resolution times alongside customer feedback scores to identify specific training opportunities for your team. This connection helps you spot trends in ticket volume across phone, chat, and email channels while tracking how quickly your agents resolve issues, enabling data-driven decisions that improve customer retention and operational efficiency without requiring technical expertise or complex database configuration.
Try out all the features for free for 14 days
Zendesk data available in Klipfolio
Available integrations
| Integration | Description |
|---|---|
| Closed and Deleted Tickets | Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description. |
| Ticket Comments | Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body. |
| Ticket Metrics Events | Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets. |
| Groups | Lists groups with fields like id, name, and updated_at, along with information about the group's status and description. |
| Ticket History | Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel. |
| Jira Links | Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks. |
| Tags | Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag. |
| Ticket Metrics | Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis. |
| Organizations | Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization. |
| Satisfaction Surveys (Scores) | Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction. |
| Tickets | Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at. |
| Users | Stores data about users, including id, name, and contact information such as email and status. |
Try out all the features for free for 14 days
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