Dashboards in minutes

Connect Zendesk to IBM Cognos Analytics: Dashboards in Minutes

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Connect Zendesk to IBM Cognos Analytics

How to visualize Zendesk data in IBM Cognos Analytics? Start by connecting your Zendesk account to Kondado and selecting the data pipelines you need, such as Tickets, Users, or Satisfaction Surveys. Choose IBM Cognos Analytics as your destination and configure how often you want your data refreshed, from every 5 minutes to daily. Kondado replicates your customer service data directly into Cognos, allowing you to build interactive dashboards without technical setup or intermediate databases. Within minutes, your support metrics become visual stories that help teams make faster decisions.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Kondado provides a direct integration between Zendesk and IBM Cognos Analytics, replicating support data on a configurable schedule so business teams can analyze ticket volumes, agent performance, and customer satisfaction trends without writing code or managing complex infrastructure.

Business users can transform raw support tickets into actionable insights using Cognos Analytics’ visualization capabilities. Track resolution times, monitor agent workload across different Groups, and identify customer pain points through automated data replication that keeps your reports current and accurate. Whether you manage a small support team or operations at an agency, you get the clarity needed to improve customer experience and operational efficiency.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in IBM Cognos Analytics

Each item below is automatically replicated by Kondado from Zendesk into IBM Cognos Analytics — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

Combine your Zendesk data with IBM Cognos Analytics to uncover patterns in customer support operations. By analyzing the Ticket Metrics pipeline alongside Satisfaction Surveys, you can correlate resolution times with customer happiness scores to identify which processes delight or frustrate your users. The Ticket Comments pipeline brings qualitative context to quantitative metrics, letting you spot recurring issues mentioned by customers across different channels. With Organizations and Groups data, you can segment performance by client type, subscription tier, or team assignment, helping account managers prioritize high-value accounts and operations leaders balance workload distribution effectively.

Try out all the features for free for 14 days

How to create Zendesk dashboards in IBM Cognos Analytics

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk as data source

Log into Kondado and add Zendesk as a new data source by entering your account credentials. Choose the specific pipelines you need, such as Tickets, Ticket Metrics, or Organizations, to start replicating your support data.

2
Select IBM Cognos destination

Choose IBM Cognos Analytics as your destination and authenticate your account to establish the direct connection. Kondado will begin replicating your selected Zendesk data without requiring any intermediate databases or technical configuration.

3
Build dashboards and configure refresh

Access your data within IBM Cognos Analytics to create custom reports and visualizations that track support performance. Set your preferred update frequency, from every 5 minutes to daily, to keep your dashboards automatically refreshed with the latest customer service metrics.

Access Zendesk data in IBM Cognos Analytics and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

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55pbx
ActiveCampaign
ActiveCampaign
Google Ads
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Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
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Bing
Bing
Bitrix24 CRM
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Bling!
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ClickUp
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Clockify
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ContaAzul
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Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
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Facebook Ads
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Facebook
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Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
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Microsoft Advertising
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Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in IBM Cognos Analytics automatically

How do I connect Zendesk to IBM Cognos Analytics without coding? ▼
Start by creating a connection to Zendesk in your Kondado account using your standard login credentials. Select IBM Cognos Analytics as your destination and choose which pipelines you want to replicate, such as Tickets or Users. Kondado handles the technical configuration automatically, delivering data directly to Cognos without requiring API knowledge or database management.
What customer service KPIs can I track using Zendesk data in Cognos? ▼
You can monitor first response time, resolution time, and ticket volume using the Ticket Metrics pipeline, while Satisfaction Surveys help you track CSAT scores and customer happiness trends. Analyze agent performance through the Users pipeline combined with ticket assignment data, or measure SLA compliance using Ticket Metrics Events to ensure your team meets service level agreements.
How frequently does my Zendesk data refresh in IBM Cognos Analytics? ▼
Kondado updates your data on a configurable schedule that you control, ranging from every 5 minutes for near-real-time monitoring to hourly or daily updates for periodic reporting. This automation ensures your Cognos dashboards reflect current support activity without manual exports or spreadsheet updates.
Can I analyze Zendesk ticket comments alongside satisfaction scores in Cognos? ▼
Yes, by replicating both the Ticket Comments and Satisfaction Surveys pipelines, you can join qualitative feedback with quantitative ratings in your Cognos visualizations. This combination helps you identify specific phrases or issues that correlate with low satisfaction scores, enabling targeted improvements to your support processes.
How do I share Zendesk dashboards with my operations team in IBM Cognos? ▼
Once you build your dashboards in IBM Cognos Analytics using the replicated Zendesk data, use Cognos' native sharing features to distribute reports to stakeholders. Your team members can view the latest support metrics without needing Kondado access, as the data lives directly in your Cognos environment and updates automatically based on your configured schedule.
Do I need to set up intermediate databases to replicate Zendesk data? ▼
No, Kondado delivers data directly to IBM Cognos Analytics through the "Via Kondado" connection method, eliminating the need for complex data warehouse setup or intermediary storage systems. This direct approach means business users can start visualizing support data immediately without waiting for IT to configure additional infrastructure.

Try out all the features for free for 14 days