Dashboards in minutes

Connect Zendesk to Looker: Dashboards in Minutes

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Connect Zendesk to Looker

Connecting your customer service metrics to your business intelligence environment is simple with Kondado. You can replicate data from Zendesk directly to Looker without writing code or managing complex infrastructure, enabling your team to transform support tickets, satisfaction scores, and agent performance into actionable visual insights that drive better customer experience decisions.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Kondado connects Zendesk to Looker using a Via Kondado connection that requires no coding, no intermediate databases, and no IT support, allowing business teams to build customer service dashboards with data that refreshes on a configurable schedule ranging from every 5 minutes to daily updates.

Once connected, your support data flows continuously into Looker where you can create custom reports tracking ticket resolution trends, agent productivity, and customer satisfaction patterns. This automated approach ensures your operations and marketing teams always access current information for making informed decisions about customer experience improvements and resource allocation across support channels.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Looker

Each item below is automatically replicated by Kondado from Zendesk into Looker — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

With your Zendesk data available in Looker, you can combine Ticket Metrics and Satisfaction Surveys to analyze how response times correlate with customer happiness scores across different communication channels. The Tickets pipeline provides granular details about volume and status changes throughout resolution cycles, while Ticket Comments reveal qualitative insights about recurring product issues or service gaps. This combination enables support managers to identify bottlenecks in specific agent groups, track performance against SLA targets, and understand which customer organizations require additional attention, turning raw support interactions into strategic business intelligence that improves retention.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Looker

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk as Your Data Source

Authenticate your Zendesk account in Kondado by providing your credentials, then browse the available pipelines to select which customer service data you want to replicate.

2
Select Looker as Destination

Choose Looker from the available destinations, or consider Power BI or Google Sheets if your organization uses those platforms for business intelligence.

3
Configure Refresh and Build Reports

Set your preferred update frequency ranging from every 5 minutes to daily, then access your replicated data in Looker to create custom dashboards tracking ticket trends, agent performance, and customer satisfaction metrics.

Access Zendesk data in Looker and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Looker automatically

How do I connect Zendesk to Looker without using an intermediate database? ▼
Kondado provides a direct connection between Zendesk and Looker through the Via Kondado option, eliminating the need for complex infrastructure. Simply authenticate your Zendesk account in Kondado, select your desired pipelines, and route the data directly to Looker for immediate visualization.
What customer service KPIs can I track by combining Zendesk and Looker? ▼
You can monitor first response time, resolution time, ticket volume by channel, and customer satisfaction scores by analyzing the Ticket Metrics and Satisfaction Surveys pipelines. These metrics help identify performance gaps and optimize resource allocation across your support team.
How frequently can I refresh my Zendesk data in Looker? ▼
Kondado allows you to configure automated updates on a schedule that fits your business needs, ranging from every 5 minutes for high-volume support centers to daily updates for periodic reporting. This ensures your Looker dashboards always reflect current ticket status and agent activity without manual intervention.
Can I create reports showing ticket trends and agent performance in Looker? ▼
Yes, by replicating the Tickets, Users, and Ticket Metrics pipelines, you can build comprehensive dashboards showing ticket volume trends, individual agent resolution rates, and group performance comparisons. These visualizations help operations teams identify training needs and optimize shift scheduling.
Is it possible to analyze customer feedback from Zendesk tickets in Looker? ▼
Absolutely, the Ticket Comments pipeline brings the full text of customer interactions into Looker, allowing you to analyze sentiment trends, identify common complaint themes, and track product feedback alongside quantitative metrics like resolution times.
How can I share Zendesk insights with stakeholders who don't use Looker? ▼
While Looker provides native sharing capabilities within its platform, you can also send replicated Zendesk data to Google Sheets or Power BI if your stakeholders prefer different visualization tools.
What is the easiest way to start visualizing Zendesk data for my marketing team? ▼
Begin by replicating the Organizations and Satisfaction Surveys pipelines to create cohort analyses showing satisfaction scores by customer segment. This gives your marketing team immediate visibility into which customer types experience the best support outcomes.
Can I track SLA compliance using Zendesk data replicated to Looker? ▼
Yes, the Ticket Metrics Events pipeline contains detailed SLA tracking information including breach events and target achievements, enabling you to build alerts and historical trend reports that ensure your team maintains service level commitments.

Try out all the features for free for 14 days