Dashboards in minutes

Connect Zendesk to Pentaho: Dashboards in Minutes

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No credit card required | 14 days | 10 million records | 30 pipelines

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Connect Zendesk to Pentaho

Kondado makes it simple to bring your customer support data into Pentaho without any technical complexity. By using our direct connection, you can replicate data from Zendesk directly into Pentaho, creating visual reports that help you track team performance and customer satisfaction. The setup requires no coding or intermediate databases, so business teams can start analyzing ticket trends immediately. You choose how often the data updates, whether every 5 minutes or daily, ensuring your dashboards always reflect current operations.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Kondado connects Zendesk to Pentaho through a direct integration that delivers 12 data pipelines with 235 fields, enabling automated updates on your preferred schedule without technical setup.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Pentaho

Each item below is automatically replicated by Kondado from Zendesk into Pentaho — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

Once your Zendesk data is replicating into Pentaho, you can build custom dashboards that reveal insights across customer service operations. Analyze Ticket Metrics to monitor response times and resolution efficiency, or combine Satisfaction Surveys with Ticket Comments to understand what drives positive customer experiences. The Groups and Organizations pipelines let you segment performance by team or client, while Ticket History tracks how issues evolve over time. These visualizations turn raw support data into actionable business intelligence that helps managers identify training needs, optimize resource allocation, and improve customer retention strategies.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Pentaho

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk as Data Source

Authenticate your Zendesk account in Kondado to establish the data source and select which pipelines you want to replicate.

2
Select Pentaho Destination

Choose Pentaho as your destination to receive the customer service data, setting up the connection without intermediate databases.

3
Build Dashboards and Set Schedule

Create your visualizations in Pentaho and configure the update frequency in Kondado to refresh your reports automatically on your preferred timeline.

Access Zendesk data in Pentaho and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

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Facebook
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Freshdesk
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FTP
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Google Analytics GA4
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Google Cloud Storage
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Google Play Store
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Google Search Console
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Google Sheets
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Hi Platform
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Hotmart
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Hubspot
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Huggy
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InfluxDB v1
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Infusionsoft (Keap)
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Instagram Ads
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Instagram
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Linkedin
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Loja Integrada
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MailChimp
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Mautic
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Meta Ads
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Mixpanel
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monday.com
monday.com
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MySQL (& MariaDB)
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Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

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Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Pentaho automatically

How do I connect Zendesk to Pentaho using Kondado? ▼
Start by adding Zendesk as a data source in your Kondado account and authenticate with your credentials. Then select Pentaho as your destination and choose which pipelines you want to replicate, such as Tickets or Ticket Metrics. The connection uses our Via Kondado method, eliminating the need for complex database configurations or manual file transfers.
What customer service KPIs can I track in Pentaho with Zendesk data? ▼
You can monitor essential metrics including average response time, resolution time, and ticket volume trends using the Ticket Metrics pipeline. Combine this with Satisfaction Surveys to correlate service speed with customer happiness scores. The data also supports tracking agent performance through Groups and Organizations segmentation, helping you identify top performers and areas needing improvement.
How often does Zendesk data update in my Pentaho reports? ▼
You control the update frequency based on your business needs, choosing intervals from every 5 minutes to daily or weekly schedules. This configurable schedule ensures your dashboards display fresh data without overwhelming your system with unnecessary updates. Set it to match your reporting cycles, whether you need near-real-time monitoring for high-volume support teams or daily summaries for executive reviews.
Can I share Zendesk dashboards built in Pentaho with my team? ▼
Yes, once you build reports in Pentaho, you can distribute them to stakeholders across your organization using Pentaho's built-in sharing features. Your team members will see the same current data replicated from Zendesk according to your configured schedule. This ensures everyone from support managers to executives bases decisions on consistent, up-to-date customer service metrics.
Do I need technical skills to replicate Zendesk data to Pentaho? ▼
No coding or database expertise is required to set up this connection through Kondado. The platform handles the technical complexity behind the scenes, allowing business users to select their desired pipelines and configure replication schedules through a simple interface. You simply authenticate your Zendesk account and choose your destination to begin visualizing data.
What types of custom dashboards can I build with Zendesk data in Pentaho? ▼
You can create visualizations showing ticket resolution trends, agent workload distribution, customer satisfaction trends over time, and SLA compliance monitoring. Combine Jira Links with Tickets to track development issues affecting customers, or use Tags analysis to identify recurring problem categories. These custom reports help transform raw support logs into strategic insights that improve operational efficiency.
Can I send Zendesk data to other tools besides Pentaho? ▼
Absolutely, Kondado allows you to replicate your Zendesk data to multiple destinations simultaneously. You can send information to Power BI, Looker Studio, Google Sheets, or BigQuery alongside your Pentaho connection. This flexibility lets different teams use their preferred visualization tools while working from the same consistent data source.
How do I ensure my Zendesk reports in Pentaho stay current automatically? ▼
After building your dashboards, configure the replication schedule in Kondado to run automatically on your chosen interval. The system will pull updated data from Zendesk and deliver it to Pentaho without manual intervention, keeping your reports refreshed. This automation eliminates the need to manually export CSV files or rebuild reports when you need current insights.

Try out all the features for free for 14 days