Connect Zendesk Chat (Zopim) to IBM Cognos Analytics: Dashboards in Minutes
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Connect Zendesk Chat (Zopim) to IBM Cognos Analytics
You can visualize your customer support conversations from Zendesk Chat (Zopim) directly in IBM Cognos Analytics without writing any code. Kondado offers a direct connection that replicates your chat data on a configurable schedule, from every 5 minutes to daily updates. Business teams can track agent performance, monitor customer satisfaction trends, and analyze response times through automated dashboards that stay current without manual exports.
Marketing and operations teams gain immediate visibility into chat volume patterns and customer engagement metrics by connecting these platforms. The replicated data enables you to build comprehensive reports showing which agents resolve issues fastest and which topics generate the most support requests, helping you optimize staffing decisions and improve service quality. You can also compare chat metrics alongside other business data sources for a complete view of customer interactions.
Kondado connects Zendesk Chat (Zopim) to IBM Cognos Analytics via a “Via Kondado” connection, eliminating the need for intermediate databases or complex technical setup while allowing users to configure update frequencies ranging from 5 minutes to daily.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With the Chats pipeline, you can access detailed conversation metrics including session duration, average response times, and customer satisfaction ratings directly within your IBM Cognos Analytics environment. This data allows you to create visualizations tracking individual agent productivity, peak support hours, and visitor engagement patterns across different time periods.
By analyzing fields such as visitor names, agent assignments, and session data, your team can identify trends in customer inquiries and measure service level compliance. These insights help operations managers balance workload distribution, recognize top-performing support representatives, and optimize chat widget placement based on concrete interaction data rather than manual observations.
Try out all the features for free for 14 days
Zendesk Chat (Zopim) data available in IBM Cognos Analytics
Available integrations
| Integration | Description |
|---|---|
| Chats | Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data. |
Try out all the features for free for 14 days
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