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Connect Zendesk Chat (Zopim) to BI TOTVS: Dashboards in Minutes

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Connect Zendesk Chat (Zopim) to BI TOTVS

Connecting your customer service data to your business intelligence tools helps you make faster, more informed decisions about support quality and team performance. With Kondado, you can replicate data from Zendesk Chat (Zopim) directly into BI TOTVS without writing any code or managing complex infrastructure. Business users can set up this connection in minutes, selecting exactly which data points they need from their chat widget. Simply choose your pipelines, configure how often you want updates to run, and start building visualizations that show agent productivity and customer satisfaction trends.

1
available pipeline
76
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk Chat (Zopim) now →

Try out all the features for free for 14 days

Kondado provides a direct integration between Zendesk Chat (Zopim) and BI TOTVS, replicating 76 fields from the Chats pipeline including visitor names, agent performance, session duration, and satisfaction ratings to create actionable customer service dashboards.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk Chat (Zopim) data available in BI TOTVS

Each item below is automatically replicated by Kondado from Zendesk Chat (Zopim) into BI TOTVS — no schema setup, no manual mapping.

1
available pipeline
76
extractable fields
∞
Auto-refresh

Available integrations

Chats
Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

Once your Zendesk Chat (Zopim) data flows into BI TOTVS, you can analyze conversation patterns and support efficiency metrics side by side with your sales and financial data. The Chats pipeline brings detailed session information including response times and satisfaction scores, allowing you to build custom reports that track agent workload distribution and identify peak support hours. Marketing teams can correlate chat volume with campaign launches, while operations managers monitor average handle times to optimize staffing decisions and improve customer experience scores.

Try out all the features for free for 14 days

How to create Zendesk Chat (Zopim) dashboards in BI TOTVS

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk Chat (Zopim) Source

Log into Kondado and add Zendesk Chat (Zopim) as a new data source by entering your credentials. Select the Chats pipeline and any other relevant data endpoints you want to replicate into your analytics environment.

2
Select BI TOTVS Destination

Choose BI TOTVS from the available destinations to receive your chat data. You can also send data to Power BI, Google Sheets, or BigQuery if you need additional visualization options.

3
Configure Refresh and Build Dashboards

Set your preferred update schedule to keep information current, then start building custom dashboards in BI TOTVS that visualize agent performance, customer satisfaction, and chat volume trends.

Access Zendesk Chat (Zopim) data in BI TOTVS and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk Chat (Zopim) data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk Chat (Zopim) > Airtable
Alteryx
Zendesk Chat (Zopim) > Alteryx
Amazon Quicksight
Zendesk Chat (Zopim) > Amazon Quicksight
BIMachine
Zendesk Chat (Zopim) > BIMachine
Cortex
Zendesk Chat (Zopim) > Cortex
Data Studio
Zendesk Chat (Zopim) > Data Studio
Geckoboard
Zendesk Chat (Zopim) > Geckoboard
Grafana
Zendesk Chat (Zopim) > Grafana
IBM Cognos Analytics
Zendesk Chat (Zopim) > IBM Cognos Analytics
Klipfolio
Zendesk Chat (Zopim) > Klipfolio
Looker Studio
Zendesk Chat (Zopim) > Looker Studio
Looker
Zendesk Chat (Zopim) > Looker
Looqbox
Zendesk Chat (Zopim) > Looqbox
Metabase
Zendesk Chat (Zopim) > Metabase
Microstrategy
Zendesk Chat (Zopim) > Microstrategy
Pentaho
Zendesk Chat (Zopim) > Pentaho
Power BI
Zendesk Chat (Zopim) > Power BI
Qlik Cloud Analytics
Zendesk Chat (Zopim) > Qlik Cloud Analytics
Qlik Sense
Zendesk Chat (Zopim) > Qlik Sense
Qlik
Zendesk Chat (Zopim) > Qlik
QlikView
Zendesk Chat (Zopim) > QlikView
Redash
Zendesk Chat (Zopim) > Redash
Superset
Zendesk Chat (Zopim) > Superset
Tableau
Zendesk Chat (Zopim) > Tableau
BI TOTVS
Zendesk Chat (Zopim) > BI TOTVS
Zoho Analytics
Zendesk Chat (Zopim) > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk Chat (Zopim) data in BI TOTVS automatically

How do I set up a Zendesk Chat (Zopim) connection to BI TOTVS without coding? ▼
Setting up requires no technical expertise or API configuration. Simply authenticate your Zendesk Chat (Zopim) account in Kondado, select BI TOTVS as your destination, and choose which data pipelines you want to replicate. The entire process takes just a few minutes and requires no IT support.
What customer service KPIs should I track in BI TOTVS using chat data? ▼
You can monitor essential metrics including average response time, chat duration, satisfaction ratings, and agent resolution rates. BI TOTVS allows you to visualize these KPIs alongside your business data to identify correlations between support quality and customer retention or sales conversion rates.
How frequently can I schedule Zendesk Chat data updates in BI TOTVS? ▼
Kondado lets you configure update frequencies ranging from every 5 minutes to daily schedules. This flexibility ensures your BI TOTVS dashboards reflect recent chat activity without overwhelming your system with unnecessary updates during low-traffic periods.
Can I blend Zopim chat metrics with sales data in BI TOTVS dashboards? ▼
Absolutely, blending data is one of the main advantages of using BI TOTVS as your visualization platform. You can correlate chat volume from Zendesk Chat (Zopim) with sales figures from your ERP or marketing campaign data to understand how customer service interactions impact revenue.
Does Kondado offer pre-built report templates for Zendesk Chat analytics? ▼
Kondado focuses on providing the data infrastructure that allows you to build custom dashboards tailored to your specific business needs. While we do not provide pre-built report templates for this specific source, you can create personalized visualizations in BI TOTVS that match your unique support workflow and reporting requirements.
How do I share live chat performance dashboards with my support team? ▼
Once your dashboards are built in BI TOTVS, you can distribute them to stakeholders using the platform's native sharing features. Your support managers and team leads will have access to current chat performance metrics without needing direct access to your Zendesk Chat (Zopim) account.
Which specific fields from the Chats pipeline are available in BI TOTVS? ▼
The Chats pipeline includes 76 distinct fields covering visitor identification, agent assignments, session timestamps, message counts, duration metrics, and satisfaction survey results. This comprehensive dataset enables detailed analysis of individual conversation quality and overall team productivity trends.

Try out all the features for free for 14 days