Connect Movidesk to BI TOTVS: Dashboards in Minutes
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Visualize Movidesk Data in BI TOTVS with Kondado
Connect your Movidesk account to BI TOTVS in minutes using Kondado, the no-code data replication platform. With nine available pipelines and 164 fields, you transform support information into strategic dashboards for your operations team. Configure the update frequency according to your needs: every five minutes, fifteen minutes, hourly, or daily.
Kondado automatically replicates data from Tickets, Ticket Clients, and Satisfaction Survey Responses directly into BI TOTVS, enabling complete analysis of the support lifecycle without complex technical configurations.
Sales leaders and data analysts gain full visibility into protocols, ticket status, and customer interactions. Make decisions based on regularly updated data to optimize support processes and increase customer satisfaction.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Combine the Ticket Actions and Parent/Child Tickets pipelines in BI TOTVS to map complex workflows and identify bottlenecks in your support operations. Data analysts can cross-reference Ticket Owners with Satisfaction Survey Responses to measure individual agent performance and correlate with satisfaction ratings. Marketing managers use Custom Ticket Fields data to segment requests by inquiry type and contact origin, creating custom reports that inform communication strategies.
Try out all the features for free for 14 days
Movidesk data available in BI TOTVS
Available integrations
| Integration | Description |
|---|---|
| Ticket Actions | Records actions taken on tickets, including fields such as id, protocol, and origin, enabling analysis of interactions and workflows. |
| Custom Ticket Fields | Contains information about custom fields in tickets, allowing the inclusion of specific data such as type and value, adapting to user needs. |
| Ticket Clients | Lists clients associated with tickets, including fields such as id, businessname, and cpfcnpj, facilitating user identification and analysis. |
| Ticket Owners | Identifies the owners of tickets, with fields such as persons_id and name, allowing efficient management of responsibilities and assignments. |
| Satisfaction Survey Questions | Stores questions used in satisfaction surveys, allowing feedback analysis with fields such as id and question. |
| People | Contains information about people, including fields such as id, persontype, and username, facilitating contact and user management. |
| Satisfaction Survey Responses | Records responses provided in satisfaction surveys, with fields such as id, persons_id, and response, allowing feedback analysis. |
| Tickets | Stores information about tickets, including fields such as id, protocol, and systemstatus, allowing tracking and management of requests. |
| Parent/Child Tickets | Defines the relationship between parent and child tickets, with fields such as id and relationship_id, facilitating the management of ticket hierarchies. |
Try out all the features for free for 14 days
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