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You can visualize Movidesk data in Tableau by connecting your support account to Kondado and choosing Tableau as your destination. Kondado connects directly to Movidesk and replicates your information on a configurable schedule, so your dashboards always reflect the latest ticket activity, customer requests, and team interactions. You simply select the pipelines you want to use and start building reports in minutes without any coding or complex configuration.
Kondado connects Movidesk to Tableau through a Via Kondado connection, offering 9 pipelines and 164 fields that update on a configurable schedule ranging from every 5 minutes to daily, with no intermediate databases required.
With this setup, business teams can turn support metrics into clear visual stories that drive faster operational decisions. Whether you track ticket resolution trends, agent workload, response times, or customer satisfaction scores, Kondado keeps your Tableau reports updated automatically so you can focus on improving service quality, strengthening client relationships, and optimizing your help desk operations.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
In Tableau, you can combine Movidesk pipelines such as Tickets, Ticket Actions, and Satisfaction Survey Responses to build powerful support analytics without writing any code. For example, blending ticket volume with agent actions helps you identify bottlenecks in your workflow, while survey responses reveal how customers truly feel about your service at every touchpoint. You can also track resolution trends by owner and analyze request patterns over time. These insights turn raw help desk data into actionable strategies that improve customer experience, balance team workload, and speed up decision making across your operations.
Try out all the features for free for 14 days
| Integration | Description |
|---|---|
| Ticket Actions | Records actions taken on tickets, including fields such as id, protocol, and origin, enabling analysis of interactions and workflows. |
| Custom Ticket Fields | Contains information about custom fields in tickets, allowing the inclusion of specific data such as type and value, adapting to user needs. |
| Ticket Clients | Lists clients associated with tickets, including fields such as id, businessname, and cpfcnpj, facilitating user identification and analysis. |
| Ticket Owners | Identifies the owners of tickets, with fields such as persons_id and name, allowing efficient management of responsibilities and assignments. |
| Satisfaction Survey Questions | Stores questions used in satisfaction surveys, allowing feedback analysis with fields such as id and question. |
| People | Contains information about people, including fields such as id, persontype, and username, facilitating contact and user management. |
| Satisfaction Survey Responses | Records responses provided in satisfaction surveys, with fields such as id, persons_id, and response, allowing feedback analysis. |
| Tickets | Stores information about tickets, including fields such as id, protocol, and systemstatus, allowing tracking and management of requests. |
| Parent/Child Tickets | Defines the relationship between parent and child tickets, with fields such as id and relationship_id, facilitating the management of ticket hierarchies. |
Try out all the features for free for 14 days
Visualize your data automatically — no spreadsheet exports or custom scripts.
In Kondado, choose Movidesk from the available sources and enter your account credentials to establish the connection. Select the pipelines you want to replicate, such as Tickets and Ticket Actions, so the right information flows into your reports.
Pick Tableau as your destination and define how you want the data to be organized for visualization. Kondado sends the replicated fields directly to Tableau, so you can start building charts immediately without intermediate storage.
Open Tableau and create custom reports using your refreshed Movidesk data to track support performance. Then set your preferred update schedule in Kondado to keep every chart and metric aligned with the latest ticket activity.
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Try out all the features for free for 14 days