Connect Movidesk to Microstrategy: Dashboards in Minutes
Get started for free
No credit card required | 14 days | 10 million records | 30 pipelines
or sign up with your email
By signing up, you agree to Kondado’s Terms of service and Privacy policy
Visualize Movidesk Data in Microstrategy with Kondado
Kondado helps you replicate Movidesk data directly into Microstrategy without any technical setup or intermediate databases. You simply choose Movidesk as your data source, pick Microstrategy as your destination, and select the pipelines you need for your reports. Your support data refreshes on a configurable schedule, keeping your dashboards current so your operations team can monitor help desk performance and make faster decisions.
Whether you manage internal IT support or external customer service, having visual data in Microstrategy makes it easy to spot bottlenecks and measure response quality. Kondado handles the connection behind the scenes, so you spend less time preparing information and more time improving the customer experience.
With Kondado, business teams can access nine Movidesk pipelines containing 164 fields directly in Microstrategy, enabling custom reports that track ticket resolution, client satisfaction, and team performance without writing a single line of code.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
In Microstrategy, you can combine the Tickets pipeline with Ticket Actions to visualize full resolution workflows and quickly identify where support requests slow down or stall across your service desk. The Satisfaction Survey Responses and Satisfaction Survey Questions pipelines let you measure client feedback trends and satisfaction scores alongside team workload data from the Ticket Owners pipeline. By bringing these Movidesk pipelines together, managers gain clear insights into service efficiency, individual agent accountability, and overall customer happiness, all within interactive dashboards that update on a configurable schedule to reflect the latest operations activity.
Try out all the features for free for 14 days
Movidesk data available in Microstrategy
Available integrations
| Integration | Description |
|---|---|
| Ticket Actions | Records actions taken on tickets, including fields such as id, protocol, and origin, enabling analysis of interactions and workflows. |
| Custom Ticket Fields | Contains information about custom fields in tickets, allowing the inclusion of specific data such as type and value, adapting to user needs. |
| Ticket Clients | Lists clients associated with tickets, including fields such as id, businessname, and cpfcnpj, facilitating user identification and analysis. |
| Ticket Owners | Identifies the owners of tickets, with fields such as persons_id and name, allowing efficient management of responsibilities and assignments. |
| Satisfaction Survey Questions | Stores questions used in satisfaction surveys, allowing feedback analysis with fields such as id and question. |
| People | Contains information about people, including fields such as id, persontype, and username, facilitating contact and user management. |
| Satisfaction Survey Responses | Records responses provided in satisfaction surveys, with fields such as id, persons_id, and response, allowing feedback analysis. |
| Tickets | Stores information about tickets, including fields such as id, protocol, and systemstatus, allowing tracking and management of requests. |
| Parent/Child Tickets | Defines the relationship between parent and child tickets, with fields such as id and relationship_id, facilitating the management of ticket hierarchies. |
Try out all the features for free for 14 days
'%3E%3Cpath d='M51,41a9.978,9.978,0,0,0-7.857,3.835L22.648,34.588a9.69,9.69,0,0,0,0-5.176l20.5-10.247a10.1,10.1,0,1,0-1.791-3.577L20.857,25.835a10,10,0,1,0,0,12.33L41.352,48.412A9.994,9.994,0,1,0,51,41Z' fill='%23383e51'%3E%3C/path%3E%3C/g%3E%3C/svg%3E)
'%3E%3Cpath d='M33,47.645V60.71c.024-.014.05-.018.073-.033l11-7A2,2,0,0,0,45,51.992V40.012Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M31,47.645,19,40.011V51.992a2,2,0,0,0,.927,1.688l11,7c.023.015.049.019.073.033Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M32,21.693l12-7.634L33.076,7.086a2,2,0,0,0-2.152,0L20,14.059Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M12,35.556,0,27.922V39.9A2,2,0,0,0,.927,41.59l11,7c.023.014.049.019.073.033Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M52,35.556l12-7.634V39.9a2,2,0,0,1-.927,1.687l-11,7c-.023.014-.049.019-.073.033Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M47,38.914a2,2,0,0,0-.924-1.686L38,32.074V27.922l12,7.634V48.621c-.024-.014-.05-.019-.073-.033L47,46.726Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M13,33.821l12-7.634L14.076,19.214a2,2,0,0,0-2.152,0L1,26.187Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M17,38.914a2,2,0,0,1,.924-1.686L26,32.074V27.922L14,35.556V48.621c.024-.014.05-.019.073-.033L17,46.726Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M32,45.91l12-7.634L33.076,31.3a2,2,0,0,0-2.152,0L20,38.276Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M14.076,19.214a2,2,0,0,0-2.152,0L1,26.187l12,7.634,12-7.634Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M49.924,19.214a2,2,0,0,1,2.152,0L63,26.187,51,33.821,39,26.187Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M26,27.922,14,35.556V48.621c.024-.014.05-.019.073-.033L17,46.726V38.914a2,2,0,0,1,.924-1.686L26,32.074Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M27.076,25.138A2,2,0,0,1,28,26.824V30.8l1.848-1.179A4,4,0,0,1,31,29.123V23.428L19,15.794v4.19Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M36.924,25.138A2,2,0,0,0,36,26.824V30.8l-1.848-1.179A4,4,0,0,0,33,29.123V23.428l12-7.634v4.19Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M33.076,31.3a2,2,0,0,0-2.152,0L20,38.276,32,45.91l12-7.634Z' fill='%23383e51'%3E%3C/path%3E%3C/g%3E%3C/svg%3E)
'%3E%3Cpath d='M50.348,42.573c0-9.411-8.691-12.336-16.348-14.416v-16.1a32.837,32.837,0,0,1,9.363,1.656l2.778,1.11,2.228-5.57L45.584,8.134A38.043,38.043,0,0,0,34,6.046V1H30V6.081c-8.213.594-16.348,4.86-16.348,13.471,0,9.036,8.841,11.732,16.348,13.744V50.074a33.591,33.591,0,0,1-12.006-2.511l-2.683-1.341-2.684,5.367,2.684,1.342c.243.121,5.7,2.792,14.689,3.152V63h4V56.065C44,55.462,50.348,50.3,50.348,42.573Zm-30.7-23.021c0-5.133,5.96-7.016,10.348-7.446V27.071C23.512,25.243,19.652,23.535,19.652,19.552ZM34,50.043V34.393c6.5,1.882,10.348,3.761,10.348,8.18C44.348,48.377,37.873,49.744,34,50.043Z' fill='%23383e51'%3E%3C/path%3E%3C/g%3E%3C/svg%3E)