Connect Movidesk to Cortex: Dashboards in Minutes
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Visualize Movidesk Data in Cortex with Kondado
Connect your Movidesk service desk to Cortex and transform support tickets into actionable business intelligence. With Kondado, you can replicate data from your help desk operations directly into Cortex without writing code or managing complex infrastructure. Simply select Movidesk as your data source, choose Cortex as your destination, and start building visualizations that reveal patterns in customer satisfaction and ticket resolution.
Kondado enables direct replication of Movidesk support data into Cortex through a streamlined connection that requires no intermediate databases or technical setup. Configure automated updates on your preferred schedule, whether every five minutes for active monitoring or daily for trend analysis. Business teams can track key metrics like ticket volume, response times, and customer satisfaction scores without relying on IT departments. Turn your support operations data into visual insights that drive faster decision-making and improved customer experiences.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Combine Tickets, Ticket Actions, and Satisfaction Survey Responses pipelines to create comprehensive views of your support performance. Analyze resolution workflows by tracking how tickets move through different stages, identify bottlenecks in your help desk process, and measure customer sentiment through satisfaction ratings.
With Ticket Owners and Ticket Clients data available in Cortex, you can build dashboards that show individual agent performance alongside customer profiles. Spot trends in recurring issues, monitor SLA compliance across different client segments, and allocate resources based on actual workload patterns. These visualizations help operations teams make data-driven decisions about staffing, training needs, and process improvements.
Try out all the features for free for 14 days
Movidesk data available in Cortex
Available integrations
| Integration | Description |
|---|---|
| Ticket Actions | Records actions taken on tickets, including fields such as id, protocol, and origin, enabling analysis of interactions and workflows. |
| Custom Ticket Fields | Contains information about custom fields in tickets, allowing the inclusion of specific data such as type and value, adapting to user needs. |
| Ticket Clients | Lists clients associated with tickets, including fields such as id, businessname, and cpfcnpj, facilitating user identification and analysis. |
| Ticket Owners | Identifies the owners of tickets, with fields such as persons_id and name, allowing efficient management of responsibilities and assignments. |
| Satisfaction Survey Questions | Stores questions used in satisfaction surveys, allowing feedback analysis with fields such as id and question. |
| People | Contains information about people, including fields such as id, persontype, and username, facilitating contact and user management. |
| Satisfaction Survey Responses | Records responses provided in satisfaction surveys, with fields such as id, persons_id, and response, allowing feedback analysis. |
| Tickets | Stores information about tickets, including fields such as id, protocol, and systemstatus, allowing tracking and management of requests. |
| Parent/Child Tickets | Defines the relationship between parent and child tickets, with fields such as id and relationship_id, facilitating the management of ticket hierarchies. |
Try out all the features for free for 14 days
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