Dashboards in minutes

Connect 55pbx to Cortex: Dashboards in Minutes

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Connect 55pbx to Cortex

Visualizing your 55pbx call center data in Cortex helps you track team performance and customer interactions without technical complexity. Kondado provides a direct connection that replicates your call records and agent activity into Cortex on a configurable schedule, so your reports always reflect current operations. You choose how often the data updates, whether every 15 minutes or daily, ensuring your dashboards match your business rhythm.

2
available pipelines
70
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect 55pbx now →

Try out all the features for free for 14 days

Business teams can monitor call costs, agent availability, and service levels through intuitive visualizations that support faster decision-making. With 70 fields available across two essential pipelines, you gain complete visibility into call duration, disconnection types, and pause reasons without writing a single line of code. This seamless flow transforms raw call center metrics into actionable business intelligence that marketing and operations teams can use immediately.

Kondado connects 55pbx to Cortex through a Via Kondado connection, replicating Calls and Agent Status pipelines automatically to eliminate manual data preparation and keep your contact center insights current.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

55pbx data available in Cortex

Each item below is automatically replicated by Kondado from 55pbx into Cortex — no schema setup, no manual mapping.

2
available pipelines
70
extractable fields
∞
Auto-refresh

Available integrations

Calls
Table contains data about calls, including call ID, call cost, and total duration. Information such as user name and disconnection type is also available.
Agent Status
Table presents agent status, including user name, action duration, and pause reason. Information about the queue and remaining pause time is also included.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

With your 55pbx data flowing into Cortex, you can build custom dashboards that reveal patterns in your contact center operations. The Calls pipeline lets you analyze call costs and duration trends to optimize staffing budgets, while the Agent Status pipeline shows pause reasons and queue activity to identify productivity bottlenecks. Combining these datasets in Cortex enables you to correlate agent availability with call volume spikes, helping you make informed decisions about workforce scheduling and customer service improvements. Operations teams can track which disconnection types occur most frequently and adjust scripts or training accordingly.

Try out all the features for free for 14 days

How to create 55pbx dashboards in Cortex

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect 55pbx as data source

Log into Kondado and add 55pbx as a new data source by entering your account credentials. Select the pipelines you want to replicate, such as Calls and Agent Status, to begin the automated data flow.

2
Select Cortex destination

Choose Cortex as your visualization platform from the available destinations. Kondado will establish a direct connection that delivers your 55pbx data without requiring intermediate databases or complex configuration.

3
Build dashboards and configure refresh

Create custom reports in Cortex using your replicated call center data and set your preferred update schedule. You can configure automated refreshes every 5 minutes, hourly, or daily to keep your visualizations current.

Access 55pbx data in Cortex and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize 55pbx data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
55pbx > Airtable
Alteryx
55pbx > Alteryx
Amazon Quicksight
55pbx > Amazon Quicksight
BIMachine
55pbx > BIMachine
Cortex
55pbx > Cortex
Data Studio
55pbx > Data Studio
Geckoboard
55pbx > Geckoboard
Grafana
55pbx > Grafana
IBM Cognos Analytics
55pbx > IBM Cognos Analytics
Klipfolio
55pbx > Klipfolio
Looker Studio
55pbx > Looker Studio
Looker
55pbx > Looker
Looqbox
55pbx > Looqbox
Metabase
55pbx > Metabase
Microstrategy
55pbx > Microstrategy
Pentaho
55pbx > Pentaho
Power BI
55pbx > Power BI
Qlik Cloud Analytics
55pbx > Qlik Cloud Analytics
Qlik Sense
55pbx > Qlik Sense
Qlik
55pbx > Qlik
QlikView
55pbx > QlikView
Redash
55pbx > Redash
Superset
55pbx > Superset
Tableau
55pbx > Tableau
BI TOTVS
55pbx > BI TOTVS
Zoho Analytics
55pbx > Zoho Analytics

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Why Kondado?

Focus on extracting value from your data and leave the rest to us

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Wherever you need

With the same platform, you send data to AI (Claude/ChatGPT via MCP), reports, spreadsheets, databases, data warehouses, and data lakes. ETL and ELT

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Frequently Asked Questions (FAQ)

Answers about visualizing 55pbx data in Cortex automatically

How do I connect my 55pbx account to Cortex using Kondado? ▼
Start by adding 55pbx as a data source in your Kondado account using your 55pbx credentials. Then select Cortex as your destination and choose which pipelines you want to replicate. The setup requires no coding and typically takes just a few minutes to complete.
What call center KPIs can I track in Cortex with 55pbx data? ▼
You can monitor essential metrics like average call duration, total call costs, agent pause times, and queue activity. The data includes disconnection types to help you identify call resolution patterns and remaining pause time to track agent availability throughout the day.
How often does 55pbx data update in Cortex? ▼
Kondado offers configurable refresh schedules ranging from every 5 minutes to daily updates. You select the frequency that matches your reporting needs, ensuring your Cortex dashboards display near-real-time information without manual intervention.
Can I share 55pbx dashboards with my team in Cortex? ▼
Yes, once your data is visualized in Cortex, you can share dashboards with stakeholders across your organization. This allows marketing teams, operations managers, and executives to access the same call center insights simultaneously.
Do I need technical skills to visualize 55pbx data in Cortex? ▼
No technical expertise is required. Kondado handles the data replication automatically, delivering ready-to-use information to Cortex. Business users can focus on creating visualizations and analyzing trends rather than managing technical connections.
What is the difference between the Calls and Agent Status pipelines? ▼
The Calls pipeline contains information about individual call records, including costs, duration, and disconnection details. The Agent Status pipeline tracks user activity such as pause reasons, action duration, and queue assignments to help you monitor workforce productivity.
Can I combine 55pbx call data with information from other platforms? ▼
Yes, Kondado enables you to replicate data from 55pbx alongside other business applications into the same destination. This allows you to build unified Cortex dashboards that correlate call center metrics with sales figures or marketing campaign results.

Try out all the features for free for 14 days