Connect 55pbx to IBM Cognos Analytics: Dashboards in Minutes
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Visualize 55pbx Data in IBM Cognos Analytics
Connect your 55pbx contact center data to IBM Cognos Analytics using Kondado’s direct integration. Replicate call records and agent activity into Cognos without complex setup or intermediate databases. Business teams can track 0800 and 4003 call operations alongside other company metrics in unified dashboards that support strategic decision-making. Configure automated updates on your preferred schedule to keep reports current with fresh data from your customer service channels.
Kondado enables business teams to visualize 55pbx call costs, agent productivity, and queue performance in IBM Cognos Analytics through a Via Kondado connection that delivers data on a configurable schedule without requiring technical expertise or infrastructure management.
Transform raw call center metrics into actionable insights using Cognos Analytics visualization capabilities. Marketing and operations teams can analyze call duration patterns, monitor agent availability across different queues, and optimize customer communication costs without writing code or managing database connections. The platform helps you identify peak calling hours and agent utilization trends to improve service quality.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With your 55pbx data flowing into Cognos Analytics, you can build comprehensive views of contact center performance. The Calls pipeline provides call cost analysis and duration tracking to optimize your 0800 and 4003 number investments, while the Agent Status pipeline reveals pause patterns and queue availability to improve workforce scheduling. Combine these datasets to calculate cost per call, identify training opportunities based on disconnection types, and balance agent workloads during peak periods. These insights help marketing and operations teams make data-driven decisions about customer communication strategies and resource allocation without relying on IT support.
Try out all the features for free for 14 days
55pbx data available in IBM Cognos Analytics
Available integrations
| Integration | Description |
|---|---|
| Calls | Table contains data about calls, including call ID, call cost, and total duration. Information such as user name and disconnection type is also available. |
| Agent Status | Table presents agent status, including user name, action duration, and pause reason. Information about the queue and remaining pause time is also included. |
Try out all the features for free for 14 days
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