Connect Movidesk to IBM Cognos Analytics: Dashboards in Minutes
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Visualize Movidesk Data in IBM Cognos Analytics
Kondado makes it simple to turn your Movidesk support information into clear visual reports inside IBM Cognos Analytics. You connect Movidesk as a data source, choose IBM Cognos Analytics as your destination, and Kondado replicates your service desk data on a configurable schedule. Within minutes, your tickets, client details, and team actions become ready to explore as charts and reports, with no complex setup or intermediate databases required.
Kondado connects Movidesk directly to IBM Cognos Analytics using a Via Kondado connection, replicating 9 pipelines and 164 fields on a configurable schedule so business teams can monitor support metrics without writing code.
Business users, operations teams, and marketing agencies can finally see the full story behind every customer interaction. Instead of switching between screens or exporting spreadsheets, you get automatically updated visuals that help you track ticket volume, measure satisfaction trends, assign workloads more effectively, and make faster decisions based on current service data.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With the Tickets and Ticket Actions pipelines available in IBM Cognos Analytics, managers can visualize resolution timelines and identify which workflow steps slow down customer requests. The Satisfaction Survey Responses and Ticket Owners pipelines let you correlate team performance directly with client feedback, making it easier to spot training needs or recognize top performers. By combining these datasets in a single view, operations teams gain a practical understanding of service health, track escalation patterns through the Parent/Child Tickets pipeline, and prioritize resources where they matter most to improve the overall customer experience.
Try out all the features for free for 14 days
Movidesk data available in IBM Cognos Analytics
Available integrations
| Integration | Description |
|---|---|
| Ticket Actions | Records actions taken on tickets, including fields such as id, protocol, and origin, enabling analysis of interactions and workflows. |
| Custom Ticket Fields | Contains information about custom fields in tickets, allowing the inclusion of specific data such as type and value, adapting to user needs. |
| Ticket Clients | Lists clients associated with tickets, including fields such as id, businessname, and cpfcnpj, facilitating user identification and analysis. |
| Ticket Owners | Identifies the owners of tickets, with fields such as persons_id and name, allowing efficient management of responsibilities and assignments. |
| Satisfaction Survey Questions | Stores questions used in satisfaction surveys, allowing feedback analysis with fields such as id and question. |
| People | Contains information about people, including fields such as id, persontype, and username, facilitating contact and user management. |
| Satisfaction Survey Responses | Records responses provided in satisfaction surveys, with fields such as id, persons_id, and response, allowing feedback analysis. |
| Tickets | Stores information about tickets, including fields such as id, protocol, and systemstatus, allowing tracking and management of requests. |
| Parent/Child Tickets | Defines the relationship between parent and child tickets, with fields such as id and relationship_id, facilitating the management of ticket hierarchies. |
Try out all the features for free for 14 days
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