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Connect Movidesk to IBM Cognos Analytics: Dashboards in Minutes

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Connect Movidesk to IBM Cognos Analytics

Movidesk

IBM Cognos Analytics

Kondado makes it simple to turn your Movidesk support information into clear visual reports inside IBM Cognos Analytics. You connect Movidesk as a data source, choose IBM Cognos Analytics as your destination, and Kondado replicates your service desk data on a configurable schedule. Within minutes, your tickets, client details, and team actions become ready to explore as charts and reports, with no complex setup or intermediate databases required.

available pipelines

164

extractable fields

✓No code, no spreadsheets
✓Auto-refreshed data
✓14-day free trial

Connect Movidesk now →

Try out all the features for free for 14 days

Kondado connects Movidesk directly to IBM Cognos Analytics using a Via Kondado connection, replicating 9 pipelines and 164 fields on a configurable schedule so business teams can monitor support metrics without writing code.

Business users, operations teams, and marketing agencies can finally see the full story behind every customer interaction. Instead of switching between screens or exporting spreadsheets, you get automatically updated visuals that help you track ticket volume, measure satisfaction trends, assign workloads more effectively, and make faster decisions based on current service data.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Movidesk data available in IBM Cognos Analytics

Each item below is automatically replicated by Kondado from Movidesk into IBM Cognos Analytics — no schema setup, no manual mapping.

available pipelines

164

extractable fields

∞

Auto-refresh

Available integrations

Ticket Actions

Records actions taken on tickets, including fields such as id, protocol, and origin, enabling analysis of interactions and workflows.

Custom Ticket Fields

Contains information about custom fields in tickets, allowing the inclusion of specific data such as type and value, adapting to user needs.

Ticket Clients

Lists clients associated with tickets, including fields such as id, businessname, and cpfcnpj, facilitating user identification and analysis.

Ticket Owners

Identifies the owners of tickets, with fields such as persons_id and name, allowing efficient management of responsibilities and assignments.

Satisfaction Survey Questions

Stores questions used in satisfaction surveys, allowing feedback analysis with fields such as id and question.

People

Contains information about people, including fields such as id, persontype, and username, facilitating contact and user management.

Satisfaction Survey Responses

Records responses provided in satisfaction surveys, with fields such as id, persons_id, and response, allowing feedback analysis.

Tickets

Stores information about tickets, including fields such as id, protocol, and systemstatus, allowing tracking and management of requests.

Parent/Child Tickets

Defines the relationship between parent and child tickets, with fields such as id and relationship_id, facilitating the management of ticket hierarchies.

Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

With the Tickets and Ticket Actions pipelines available in IBM Cognos Analytics, managers can visualize resolution timelines and identify which workflow steps slow down customer requests. The Satisfaction Survey Responses and Ticket Owners pipelines let you correlate team performance directly with client feedback, making it easier to spot training needs or recognize top performers. By combining these datasets in a single view, operations teams gain a practical understanding of service health, track escalation patterns through the Parent/Child Tickets pipeline, and prioritize resources where they matter most to improve the overall customer experience.

Try out all the features for free for 14 days

How to create Movidesk dashboards in IBM Cognos Analytics

Visualize your data automatically — no spreadsheet exports or custom scripts.

Add Movidesk as data source

Log into Kondado and add Movidesk as a data source by entering your credentials and choosing the support desk pipelines you want to replicate.

Select IBM Cognos destination

Pick IBM Cognos Analytics as your destination so Kondado can deliver your Movidesk information directly into the platform. If your team later wants to explore the same data in Power BI or Looker Studio, you can add those destinations without changing your source setup.

Build reports and set refresh

Set your data refresh schedule in Kondado to keep IBM Cognos Analytics updated automatically, then use the replicated fields to build custom reports that track ticket trends and team performance.

Access Movidesk data in IBM Cognos Analytics and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

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Visualize Movidesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

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Frequently Asked Questions (FAQ)

Answers about visualizing Movidesk data in IBM Cognos Analytics automatically

How do I set up Movidesk as a data source in Kondado? ▼

In Kondado, you add Movidesk as a data source by entering your account credentials and choosing the pipelines you want to replicate. Next, select IBM Cognos Analytics as your destination and pick a refresh schedule that fits your operations. The entire process takes place through a guided interface, so you can begin visualizing support data quickly.

What reports can I build with Movidesk data in IBM Cognos Analytics? ▼

You can create custom reports that track ticket resolution times, agent workload distribution, and customer satisfaction trends. Operations teams can visualize where requests get stuck and how volume changes over time by analyzing the replicated Movidesk fields. This helps managers allocate resources and improve service workflows.

How frequently does Movidesk data update in IBM Cognos Analytics? ▼

Kondado lets you configure the update schedule to match your business rhythm, with options ranging from every five minutes to daily refreshes. This keeps your IBM Cognos Analytics reports current without manual exports. You choose the frequency when setting up the destination.

Which support KPIs are easiest to track using Movidesk and IBM Cognos Analytics? ▼

The most useful metrics include average resolution time, ticket backlog size, first-response speed, and satisfaction scores from the Satisfaction Survey Responses pipeline. You can also track individual agent performance through the Ticket Owners pipeline. These insights help team leads set clear goals and measure progress.

Can I share Movidesk reports with colleagues who do not use Kondado? ▼

Yes, once your data is in IBM Cognos Analytics, you can distribute reports to any colleague with access to your Cognos environment. Your team sees the same updated visuals without needing to log into Kondado. This makes it simple to align support, operations, and leadership around one source of truth.

Do I need coding skills to replicate Movidesk data into IBM Cognos Analytics? ▼

No technical programming is needed to move your data. Kondado handles the replication after you select your pipelines and destination. If your team also works with Power BI or Google Sheets, you can send the same Movidesk information to those platforms with the same straightforward steps.

Can I combine Movidesk data with other sources inside IBM Cognos Analytics? ▼

Yes, after Kondado delivers your Movidesk information to IBM Cognos Analytics, you can blend it with data from other business systems within your reports. For example, you might cross-reference support tickets with sales figures or marketing campaigns. This gives you a complete picture of the customer journey.

Try out all the features for free for 14 days

Get started for free

Get started for free

Get started for free

Connect Movidesk to IBM Cognos Analytics: Dashboards in Minutes

Get started for free

Movidesk data available in IBM Cognos Analytics

Available integrations

How to create Movidesk dashboards in IBM Cognos Analytics

Add Movidesk as data source

Select IBM Cognos destination

Build reports and set refresh

Access Movidesk data in IBM Cognos Analytics and combine it with dozens of other data sources

55pbx

ActiveCampaign

Google Ads

Amazon S3

api4com

Apple App Store

ASAAS

AWS CloudWatch Metrics

Azure Table Storage

BigQuery

Bing

Bitrix24 CRM

Bling!

Blip (take)

ClickUp

Clockify

ContaAzul

Criteo

E-goi

EADBOX

Exact Sales

Facebook Ads

Facebook

Fatura Simples

Freshdesk

FTP

Google Analytics GA4

Google Cloud Storage

Google Play Store

Google Search Console

Google Sheets

Granatum

Hi Platform

Hotmart

Hubspot

Huggy

InfluxDB v1

Infusionsoft (Keap)

Instagram Ads

Instagram

Jira

Linkedin

Loja Integrada

MailChimp

Mandrill

Mautic

Meetime

Mercado Libre

Meta Ads

Microsoft Ads

Microsoft Advertising

Mixpanel

monday.com

MongoDB

Movidesk

MySQL (& MariaDB)

NectarCRM

Notion

Nuvemshop (Tiendanube)

Olist Tiny

Omie

Oracle

Pagar.me

Pinterest Ads

Pipedrive

Pipefy

PipeRun

Ploomes