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Connect Zendesk Chat (Zopim) to Qlik Sense: Dashboards in Minutes

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Connect Zendesk Chat (Zopim) to Qlik Sense

Connecting your customer support conversations to analytics helps you identify trends that improve service quality and customer satisfaction across your organization. With Kondado, you can replicate data from Zendesk Chat (Zopim) directly into Qlik Sense without writing code or managing complex infrastructure. Simply configure your data source, choose how often you want updates ranging from every 5 minutes to daily, and start building visualizations that reveal chat performance patterns and team efficiency metrics. Business teams can track response times, monitor agent productivity, and analyze customer feedback to make data-driven decisions that enhance the support experience.

1
available pipeline
76
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk Chat (Zopim) now →

Try out all the features for free for 14 days

Kondado replicates data from Zendesk Chat (Zopim) to Qlik Sense on a configurable schedule ranging from every 5 minutes to daily, with 76 fields available through the Chats pipeline including session duration, average response times, and satisfaction ratings.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk Chat (Zopim) data available in Qlik Sense

Each item below is automatically replicated by Kondado from Zendesk Chat (Zopim) into Qlik Sense — no schema setup, no manual mapping.

1
available pipeline
76
extractable fields
∞
Auto-refresh

Available integrations

Chats
Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

The Chats pipeline brings essential conversation metrics into Qlik Sense, allowing you to analyze session duration alongside customer satisfaction ratings in unified dashboards. You can correlate response times with agent performance, identify peak support hours, and spot trends in visitor inquiries that inform staffing decisions. By visualizing data from the Chats pipeline in Qlik Sense, support managers can track resolution quality, monitor individual agent productivity, and optimize chat workflows based on actual customer interaction data rather than intuition. This direct connection helps teams transform raw conversation logs into actionable business intelligence.

Try out all the features for free for 14 days

How to create Zendesk Chat (Zopim) dashboards in Qlik Sense

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk Chat

Log into Kondado and add Zendesk Chat (Zopim) as a data source by entering your API credentials to establish the connection.

2
Configure the Chats Pipeline

Select Qlik Sense as your destination and choose the Chats pipeline to replicate conversation metrics on your preferred schedule.

3
Build Visualizations

Open Qlik Sense and create dashboards using the replicated data to analyze agent performance and identify customer support trends.

Access Zendesk Chat (Zopim) data in Qlik Sense and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk Chat (Zopim) data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk Chat (Zopim) > Airtable
Alteryx
Zendesk Chat (Zopim) > Alteryx
Amazon Quicksight
Zendesk Chat (Zopim) > Amazon Quicksight
BIMachine
Zendesk Chat (Zopim) > BIMachine
Cortex
Zendesk Chat (Zopim) > Cortex
Data Studio
Zendesk Chat (Zopim) > Data Studio
Geckoboard
Zendesk Chat (Zopim) > Geckoboard
Grafana
Zendesk Chat (Zopim) > Grafana
IBM Cognos Analytics
Zendesk Chat (Zopim) > IBM Cognos Analytics
Klipfolio
Zendesk Chat (Zopim) > Klipfolio
Looker Studio
Zendesk Chat (Zopim) > Looker Studio
Looker
Zendesk Chat (Zopim) > Looker
Looqbox
Zendesk Chat (Zopim) > Looqbox
Metabase
Zendesk Chat (Zopim) > Metabase
Microstrategy
Zendesk Chat (Zopim) > Microstrategy
Pentaho
Zendesk Chat (Zopim) > Pentaho
Power BI
Zendesk Chat (Zopim) > Power BI
Qlik Cloud Analytics
Zendesk Chat (Zopim) > Qlik Cloud Analytics
Qlik Sense
Zendesk Chat (Zopim) > Qlik Sense
Qlik
Zendesk Chat (Zopim) > Qlik
QlikView
Zendesk Chat (Zopim) > QlikView
Redash
Zendesk Chat (Zopim) > Redash
Superset
Zendesk Chat (Zopim) > Superset
Tableau
Zendesk Chat (Zopim) > Tableau
BI TOTVS
Zendesk Chat (Zopim) > BI TOTVS
Zoho Analytics
Zendesk Chat (Zopim) > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk Chat (Zopim) data in Qlik Sense automatically

How do I connect Zendesk Chat (Zopim) to Qlik Sense using Kondado? ▼
Start by adding Zendesk Chat (Zopim) as a data source in your Kondado account and enter your API credentials. Then select Qlik Sense as your destination and configure the Chats pipeline to begin replicating your conversation data automatically.
What Zendesk Chat (Zopim) metrics can I track in Qlik Sense? ▼
You can visualize 76 fields from the Chats pipeline including session duration, average response time, agent names, visitor information, and satisfaction ratings. These metrics enable you to analyze conversation quality, identify your top-performing agents, and understand customer engagement patterns.
How often does Zendesk Chat (Zopim) data update in Qlik Sense? ▼
You control the update frequency based on your business needs, with options ranging from every 5 minutes to daily schedules. This ensures your Qlik Sense dashboards reflect recent support activity without manual data exports or spreadsheet updates.
Can I build agent performance dashboards in Qlik Sense with Zendesk Chat data? ▼
Yes, you can create custom dashboards that display individual agent response times, chat volumes, and customer satisfaction scores side by side. These visualizations help managers identify coaching opportunities and recognize high-performing team members using actual conversation data.
Are there pre-built report templates for Zendesk Chat (Zopim) in Qlik Sense? ▼
While Kondado does not provide pre-built report templates for this specific source, you can easily build custom dashboards in Qlik Sense using the standardized data structure from the Chats pipeline. This flexibility allows you to design reports that match your specific support KPIs and business requirements.
How do I share Zendesk Chat dashboards with my team in Qlik Sense? ▼
Once you build your dashboards in Qlik Sense, use the platform's native sharing features to distribute insights to stakeholders across your organization. Your teammates can view updated metrics automatically as Kondado refreshes the underlying data on your configured schedule.
What specific KPIs should I monitor from Zendesk Chat (Zopim) in Qlik Sense? ▼
Focus on metrics like average response time, chat duration, satisfaction ratings, and agent workload distribution to optimize your support operations. Tracking these indicators helps you balance team capacity, improve customer experience, and reduce resolution times.

Try out all the features for free for 14 days