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Visualize Hi Platform Data in Grafana
Connecting your Hi Platform customer data to Grafana is straightforward with Kondado. You can replicate support tickets and customer interactions directly into Grafana without setting up intermediate databases or writing complex queries. This connection helps business teams monitor customer service performance through interactive visualizations that update automatically on your preferred schedule.
Kondado creates a direct Via Kondado connection between Hi Platform and Grafana, enabling automated data replication every 5 minutes, hourly, or daily so your reports always reflect current customer interactions and ticket status changes.
Marketing and operations teams gain immediate visibility into support trends, response times, and resolution patterns. With this setup, you can identify bottlenecks in your service process, track team productivity, and make data-driven decisions to improve customer experience. The visual approach makes it easy to spot unusual patterns in ticket volume or customer behavior without relying on technical teams for manual data preparation.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Available Hi Platform Pipelines for Grafana
With the Tickets pipeline from Hi Platform, you can transform raw support data into actionable business intelligence within Grafana. This pipeline includes fields like ticket status, creation timestamps, resolution times, and account associations that enable comprehensive monitoring of your customer service operations.
Track average response times and resolution trends to optimize your support workflow, or analyze ticket volume patterns to forecast staffing needs. By visualizing Hi Platform data in Grafana, managers can quickly identify peak support hours, measure team efficiency against SLAs, and spot recurring customer issues without manual data preparation or complex configuration.
Try out all the features for free for 14 days
Hi Platform data available in Grafana
Available integrations
| Integration | Description |
|---|---|
| Tickets | Table contains information about tickets, including fields such as id, account_id, and status, as well as interactions and timestamps like created_at and resolved_at. |
Try out all the features for free for 14 days
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