Dashboards in minutes

Connect Freshdesk to Data Studio: Dashboards in Minutes

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No credit card required | 14 days | 10 million records | 30 pipelines

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Connect Freshdesk to Data Studio

Kondado makes it simple to turn your Freshdesk support data into clear visual reports inside Data Studio without any technical complexity. You connect your Freshdesk account as a data source, select which information pipelines you want to replicate, and choose Data Studio as your destination. The platform handles the data transfer on a configurable schedule, so your dashboards stay current without manual exports or complex setup.

4
available pipelines
87
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Freshdesk now →

Try out all the features for free for 14 days

With Kondado, business teams can track ticket resolution trends, monitor individual agent performance, and analyze customer contact patterns directly from their browser. You can combine Freshdesk information with marketing or sales data to understand the complete customer journey and make faster operational decisions without waiting for technical resources. This empowers support managers to identify bottlenecks and improve customer satisfaction using live visualizations.

Kondado connects Freshdesk to Data Studio directly, replicating your Agents, Contacts, and Tickets pipelines on a configurable schedule to keep your support analytics updated automatically.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Freshdesk data available in Data Studio

Each item below is automatically replicated by Kondado from Freshdesk into Data Studio — no schema setup, no manual mapping.

4
available pipelines
87
extractable fields
∞
Auto-refresh

Available integrations

Agents
Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts
Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets
Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields
Table presents custom fields of tickets, including unique ticket ID and associated tags.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

Combining Freshdesk data with Data Studio visualization capabilities opens new possibilities for customer service analytics and strategic planning. The Agents pipeline lets you build performance leaderboards showing response times and workload distribution, while the Tickets pipeline helps you identify peak support hours and recurring issue categories through interactive charts and trend lines.

By analyzing the Contacts pipeline alongside detailed ticket information, you can segment customers by inquiry volume and prioritize outreach for high-value accounts experiencing frequent issues. These combined insights help operations teams allocate resources efficiently during busy periods and demonstrate support team impact to stakeholders with professional, easy-to-share visual reports.

Try out all the features for free for 14 days

How to create Freshdesk dashboards in Data Studio

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Freshdesk as data source

Log into Kondado and add Freshdesk as a new data source by entering your API key. Choose which pipelines you want to replicate, such as Tickets, Agents, and Contacts.

2
Select Data Studio destination

Choose Looker Studio as your destination to send the prepared Freshdesk data. Kondado sends your support information directly to the visualization tool without requiring intermediate databases or complex configuration.

3
Build dashboards and configure refresh

Design your support dashboard in Looker Studio using the replicated Freshdesk fields and metrics. Configure the update frequency to automatically refresh your reports every 15 minutes, hourly, or daily based on your operational needs.

Access Freshdesk data in Data Studio and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Freshdesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Freshdesk > Airtable
Alteryx
Freshdesk > Alteryx
Amazon Quicksight
Freshdesk > Amazon Quicksight
BIMachine
Freshdesk > BIMachine
Cortex
Freshdesk > Cortex
Data Studio
Freshdesk > Data Studio
Geckoboard
Freshdesk > Geckoboard
Grafana
Freshdesk > Grafana
IBM Cognos Analytics
Freshdesk > IBM Cognos Analytics
Klipfolio
Freshdesk > Klipfolio
Looker Studio
Freshdesk > Looker Studio
Looker
Freshdesk > Looker
Looqbox
Freshdesk > Looqbox
Metabase
Freshdesk > Metabase
Microstrategy
Freshdesk > Microstrategy
Pentaho
Freshdesk > Pentaho
Power BI
Freshdesk > Power BI
Qlik Cloud Analytics
Freshdesk > Qlik Cloud Analytics
Qlik Sense
Freshdesk > Qlik Sense
Qlik
Freshdesk > Qlik
QlikView
Freshdesk > QlikView
Redash
Freshdesk > Redash
Superset
Freshdesk > Superset
Tableau
Freshdesk > Tableau
BI TOTVS
Freshdesk > BI TOTVS
Zoho Analytics
Freshdesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Freshdesk data in Data Studio automatically

How do I connect Freshdesk to Data Studio using Kondado? ▼
Start by adding Freshdesk as a data source in your Kondado account using your API credentials. Then select Looker Studio as the destination and choose which pipelines to replicate for your analysis.
What customer service KPIs can I track in Data Studio with Freshdesk data? ▼
You can monitor first response time, ticket resolution rates, and agent availability status by visualizing data from the Tickets and Agents pipelines. Create scorecards showing daily ticket volume trends and priority breakdowns to identify service level improvements.
How often does Freshdesk data update in my Data Studio reports? ▼
Kondado updates your data on a configurable schedule, with options ranging from every 5 minutes to daily refreshes depending on your business needs. You select the frequency when setting up the connection, ensuring your Looker Studio dashboards reflect recent support activity.
Can I share Freshdesk dashboards with my team in Data Studio? ▼
Yes, Data Studio allows you to share interactive dashboards with unlimited viewers inside or outside your organization. Your colleagues can filter Freshdesk data by date range, agent, or ticket status without needing direct access to your support platform.
Do I need technical skills to build Freshdesk reports in Data Studio? ▼
No coding is required to build these reports, as Kondado handles the data preparation automatically. You simply connect your accounts and use Data Studio's drag-and-drop interface to create charts from your Freshdesk pipelines.
Can I combine Freshdesk data with other sources in Data Studio? ▼
Absolutely, you can blend Freshdesk information with data from Google Sheets, BigQuery, or other sources to correlate support tickets with sales transactions or marketing campaigns.
What types of custom Freshdesk fields can I visualize in Data Studio? ▼
The Tickets: custom fields pipeline brings across your unique Freshdesk configurations, including tags and specialized categorization fields. You can visualize these alongside standard ticket data to analyze trends specific to your business processes and customer segments.

Try out all the features for free for 14 days