How do I connect Freshdesk to Google Sheets using Kondado?

Start by adding Freshdesk as a data source in your Kondado account using your API credentials. Then select Google Sheets as your destination and authenticate with your Google account to establish the replication path.

What Freshdesk data can I replicate to Google Sheets?

Kondado offers four pipelines including Agents, Contacts, Tickets, and Tickets: custom fields, covering 87 distinct fields such as ticket subjects, priorities, agent availability status, and contact information. You can select specific pipelines during setup to replicate only the data relevant to your reporting needs.

How often does Freshdesk data update in Google Sheets?

Kondado refreshes your data on a configurable schedule that you control, with options ranging from every 5 minutes to daily intervals. This ensures your Google Sheets reports reflect recent support activity without requiring manual data exports or copy-paste operations.

Can I combine Freshdesk data with other sources in Google Sheets?

Yes, you can replicate data from multiple sources into the same spreadsheet or workbook, such as combining Freshdesk tickets with sales data from your CRM or financial information from BigQuery . This enables comprehensive cross-functional analysis within your familiar Google Sheets environment.

What format does Freshdesk data appear in within Google Sheets?

Each pipeline creates a separate sheet or tab within your Google Sheets workbook, with columns representing the available fields like ticket IDs, creation timestamps, and custom field values. The data arrives in a structured tabular format ready for pivot tables, charts, and formula-based analysis.

Do I need technical skills to set up the Freshdesk to Google Sheets pipeline?

No coding is required to configure the connection, as Kondado provides a visual interface for selecting your data source, destination, and specific pipelines. The setup process involves simple authentication steps and dropdown menus for scheduling preferences rather than API programming or script writing.

Can I filter which Freshdesk tickets get sent to Google Sheets?

During configuration, you can select specific pipelines and define parameters to replicate only the data you need, such as filtering by date ranges or ticket status. This selective replication helps manage spreadsheet size and focuses your analysis on relevant support metrics.

Send data from Freshdesk to Google Sheets

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Send Freshdesk Data to Google Sheets Automatically

Sending Freshdesk data to Google Sheets enables support teams to analyze ticket trends, monitor agent workloads, and track customer satisfaction using familiar spreadsheet tools. Kondado provides a direct integration that replicates your helpdesk information to Google Sheets on a configurable schedule, eliminating manual exports and ensuring your reports always reflect current information. Simply authenticate your Freshdesk account, select the specific data pipelines you want to replicate, and set your preferred refresh frequency to begin automated data flows. Once configured, your support metrics remain synchronized and ready for analysis in your preferred spreadsheet environment.

Kondado replicates Freshdesk support data including agents, contacts, tickets, and custom ticket fields to Google Sheets on a configurable schedule ranging from every 5 minutes to daily, enabling automated reporting and analysis without manual data exports.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Replicate your Freshdesk Tickets pipeline to Google Sheets and build custom dashboards tracking resolution times, priority distributions, and status changes across your support queue. Combine the Agents pipeline with ticket data to analyze individual performance metrics, availability patterns, and workload balancing across your team. Sync the Contacts pipeline to segment customers by support history and engagement patterns, or use the Tickets: custom fields pipeline to extract specialized attributes and tags for granular reporting that reflects your unique support categorization system.

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Freshdesk data available for Google Sheets

available pipelines

extractable fields

Available integrations

Integration	Description
Agents	Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts	Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets	Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields	Table presents custom fields of tickets, including unique ticket ID and associated tags.

Agents

Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.

Contacts

Table presents contact data, such as ID, name, phone, email, and creation timestamp.

Tickets

Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.

Tickets: custom fields

Table presents custom fields of tickets, including unique ticket ID and associated tags.

See all available data →

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How to send Freshdesk data to Google Sheets

Sync data automatically — no code, no manual exports.

Connect Freshdesk to Kondado

Authenticate your Freshdesk account in Kondado by entering your API key and domain to establish the data source connection. This grants Kondado read access to your support data including tickets, agents, and contact information.

Configure Google Sheets destination

Select Google Sheets as your destination and authenticate with your Google account to specify where the replicated data should land. You can choose an existing spreadsheet or allow Kondado to create a new workbook for your Freshdesk data.

Select pipelines and set schedule

Choose which pipelines to replicate, such as Tickets, Agents, or Contacts, and set your preferred update frequency from every 5 minutes to daily. Once activated, Kondado automatically maintains your selected data in Google Sheets according to your schedule.

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