Send data from Freshdesk to Excel

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Send Freshdesk Data to Excel Automatically

To send Freshdesk data to Excel, connect your Freshdesk account as a data source in Kondado, select the pipelines you need, and choose Excel as your destination. Kondado automatically replicates your support data on a configurable schedule, delivering fresh information directly to your spreadsheets without manual exports. Whether you need hourly updates or near-real-time synchronization every five minutes, your Excel workbooks stay current with the latest customer service metrics.

Kondado provides a direct integration between Freshdesk and Excel, replicating support data including agents, contacts, tickets, and custom fields to Microsoft Excel on automated schedules ranging from 5 minutes to daily, enabling analysts to build custom reports and perform advanced analysis using familiar spreadsheet formulas and pivot tables.

Once your data arrives in Excel, you can analyze ticket volumes, track agent performance, and monitor customer satisfaction trends using the tools you already know. This automated pipeline eliminates the need for manual CSV downloads, ensuring your team always works with current information when creating monthly reports or ad-hoc analyses.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Available Freshdesk Pipelines for Excel

With the Agents pipeline, you can build workforce management dashboards in Excel to track availability patterns and response times across your support team. The Contacts pipeline delivers customer information that powers segmentation analysis and retention tracking when combined with ticket history from the Tickets pipeline.

Analyze resolution trends, priority distributions, and custom field values from your Tickets: custom fields pipeline to identify product issues or service gaps. This data enables you to create pivot tables showing ticket volume by category, calculate average resolution times with Excel formulas, and share insights across departments using familiar spreadsheet workflows.

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Freshdesk data available for Excel

4
available pipelines
87
extractable fields

Available integrations

Integration Description
Agents Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields Table presents custom fields of tickets, including unique ticket ID and associated tags.
Agents
Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts
Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets
Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields
Table presents custom fields of tickets, including unique ticket ID and associated tags.
See all available data →

Try out all the features for free for 14 days

How to send Freshdesk data to Excel

Sync data automatically — no code, no manual exports.

1
Connect Freshdesk to Kondado

Authenticate your Freshdesk account in Kondado by providing your API key and domain, establishing the data source for replication.

2
Configure Excel Destination

Set up your Microsoft Excel destination by specifying the workbook location where Freshdesk data should load, ensuring proper access permissions for automated updates.

3
Select Pipelines and Schedule

Choose which Freshdesk pipelines to replicate, such as Tickets and Agents, then configure your update frequency from 5-minute intervals to daily refreshes based on reporting needs.

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Send data from Freshdesk to other destinations

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Freshdesk > BigQuery
Excel

Freshdesk > Excel
Google Sheets

Freshdesk > Google Sheets
MySQL

Freshdesk > MySQL
PostgreSQL

Freshdesk > PostgreSQL
Redshift

Freshdesk > Redshift
SQL Server

Freshdesk > SQL Server

Choose a tool to visualize your Freshdesk data

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Freshdesk > Airtable
Alteryx
Freshdesk > Alteryx
Amazon Quicksight
Freshdesk > Amazon Quicksight
BIMachine
Freshdesk > BIMachine
Cortex
Freshdesk > Cortex
Data Studio
Freshdesk > Data Studio
Geckoboard
Freshdesk > Geckoboard
Grafana
Freshdesk > Grafana
IBM Cognos Analytics
Freshdesk > IBM Cognos Analytics
Klipfolio
Freshdesk > Klipfolio
Looker Studio
Freshdesk > Looker Studio
Looker
Freshdesk > Looker
Looqbox
Freshdesk > Looqbox
Metabase
Freshdesk > Metabase
Microstrategy
Freshdesk > Microstrategy
Pentaho
Freshdesk > Pentaho
Power BI
Freshdesk > Power BI
Qlik Cloud Analytics
Freshdesk > Qlik Cloud Analytics
Qlik Sense
Freshdesk > Qlik Sense
Qlik
Freshdesk > Qlik
QlikView
Freshdesk > QlikView
Redash
Freshdesk > Redash
Superset
Freshdesk > Superset
Tableau
Freshdesk > Tableau
BI TOTVS
Freshdesk > BI TOTVS
Zoho Analytics
Freshdesk > Zoho Analytics

Frequently Asked Questions (FAQ)

Answers about sending Freshdesk data to Excel automatically

How does the Freshdesk to Excel replication work? ▼
Kondado connects directly to your Freshdesk account using your API credentials to extract data from selected pipelines. The platform then automatically loads this information into Excel workbooks on your configured schedule, creating structured datasets that refresh without manual intervention. You maintain full control over which data endpoints replicate and how frequently updates occur.
What Freshdesk data can I replicate to Excel? ▼
Kondado offers four pipelines containing 87 fields total: Agents, Contacts, Tickets, and Tickets: custom fields. This includes agent profiles and availability status, customer contact details, ticket subjects with priorities and statuses, plus any custom fields you've configured in your Freshdesk instance. You select exactly which pipelines your Excel reports require.
How often does Freshdesk data update in Excel? ▼
Update frequency is fully configurable based on your reporting needs, ranging from every 5 minutes for near-real-time monitoring to hourly or daily refreshes for periodic analysis. Once scheduled, Kondado automatically pushes fresh data to your Excel destination according to your chosen interval. This ensures your spreadsheets reflect current support metrics without manual refresh cycles.
Can I combine Freshdesk data with other sources in Excel? ▼
Yes, you can replicate data from multiple sources into the same Excel environment for comprehensive analysis. Combine Freshdesk tickets with Salesforce opportunities, agent data with HR information from PostgreSQL, or merge support metrics with financial data from BigQuery. This cross-source analysis reveals correlations between customer service performance and business outcomes.
What format does Freshdesk data take in Excel? ▼
Each pipeline arrives as a structured dataset within your Excel workbook, with columns representing the 87 available fields such as ticket IDs, creation timestamps, and custom field values. Data maintains proper typing for dates, numbers, and text, enabling immediate use with Excel formulas, pivot tables, and charting tools. The format supports lookup operations between related tables like Tickets and Agents.
Do I need coding skills to set up Freshdesk Excel replication? ▼
No coding is required to configure this pipeline. The setup process uses Kondado's visual interface where you authenticate your Freshdesk account, select your desired pipelines, and specify Excel as the destination. All configuration happens through point-and-click selections rather than API programming or script writing.
Can I send Freshdesk data to other destinations besides Excel? ▼
Absolutely. While Excel provides familiar spreadsheet analysis, you can also send Freshdesk data to Power BI for advanced visualization, Google Sheets for cloud collaboration, or BigQuery for data warehouse storage. The same Freshdesk pipelines can feed multiple destinations simultaneously for different use cases across your organization.
How do custom fields from Freshdesk appear in Excel? ▼
Custom fields replicate through the dedicated Tickets: custom fields pipeline, appearing as distinct columns in your Excel dataset alongside standard ticket information. These fields maintain their original naming and values from Freshdesk, allowing you to filter and analyze tickets by product categories, customer tiers, or any custom attributes your team has defined. This preserves your existing ticket classification system within Excel analysis workflows.

Try out all the features for free for 14 days