Send data from Freshdesk to Redshift

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Freshdesk to Redshift Data Replication

Kondado provides a direct integration between Freshdesk and Amazon Redshift, allowing you to consolidate your customer support data into your data warehouse without writing code. Simply authenticate your Freshdesk account, configure your Redshift cluster as the destination, and select which data pipelines you want to replicate. The platform handles the data extraction, transformation, and loading automatically on your chosen schedule, updating your data every 5 minutes, 15 minutes, hourly, or daily based on your business requirements.

Kondado replicates Freshdesk data to Redshift automatically on a configurable schedule, supporting pipelines for Agents, Contacts, Tickets, and Ticket Custom Fields with 87 total fields available for analysis.

Once your data arrives in Redshift, you can build custom reports, combine support metrics with sales or marketing data from other sources, and power analytics dashboards for your entire organization. This automated pipeline eliminates manual data exports and ensures your warehouse always contains current information for decision-making.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

With the Tickets pipeline, you can analyze support volume trends, resolution times, and agent performance directly within your Redshift environment to identify bottlenecks and improve service quality. The Agents pipeline delivers detailed information about team member availability, workload distribution, and response capacity, enabling you to optimize staffing decisions based on actual demand patterns rather than assumptions. By combining these Freshdesk pipelines with data from your CRM or sales platforms already stored in Redshift, you create a comprehensive unified view of the customer journey that connects support interactions directly to revenue outcomes and retention metrics.

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Freshdesk data available for Redshift

4
available pipelines
87
extractable fields

Available integrations

Integration Description
Agents Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields Table presents custom fields of tickets, including unique ticket ID and associated tags.
Agents
Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts
Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets
Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields
Table presents custom fields of tickets, including unique ticket ID and associated tags.
See all available data →

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How to send Freshdesk data to Redshift

Sync data automatically — no code, no manual exports.

1
Connect Your Freshdesk Data Source

Authenticate your Freshdesk account in Kondado by providing your API credentials, allowing the platform to access your support data for replication.

2
Configure Redshift Destination

Enter your Amazon Redshift cluster connection details including host, port, database name, and credentials to establish the target location for your data.

3
Select Pipelines and Schedule

Choose from the four available Freshdesk pipelines including Tickets and Agents, then set your preferred replication frequency from 5 minutes to daily intervals.

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Send data from Freshdesk to other destinations

Looker Studio

Freshdesk > Looker Studio
Power BI

Freshdesk > Power BI
Other visualizations
Other visualizations
Amazon S3

Freshdesk > Amazon S3
BigQuery

Freshdesk > BigQuery
Excel

Freshdesk > Excel
Google Sheets

Freshdesk > Google Sheets
MySQL

Freshdesk > MySQL
PostgreSQL

Freshdesk > PostgreSQL
Redshift

Freshdesk > Redshift
SQL Server

Freshdesk > SQL Server

Choose a tool to visualize your Freshdesk data

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Freshdesk > Airtable
Alteryx
Freshdesk > Alteryx
Amazon Quicksight
Freshdesk > Amazon Quicksight
BIMachine
Freshdesk > BIMachine
Cortex
Freshdesk > Cortex
Data Studio
Freshdesk > Data Studio
Geckoboard
Freshdesk > Geckoboard
Grafana
Freshdesk > Grafana
IBM Cognos Analytics
Freshdesk > IBM Cognos Analytics
Klipfolio
Freshdesk > Klipfolio
Looker Studio
Freshdesk > Looker Studio
Looker
Freshdesk > Looker
Looqbox
Freshdesk > Looqbox
Metabase
Freshdesk > Metabase
Microstrategy
Freshdesk > Microstrategy
Pentaho
Freshdesk > Pentaho
Power BI
Freshdesk > Power BI
Qlik Cloud Analytics
Freshdesk > Qlik Cloud Analytics
Qlik Sense
Freshdesk > Qlik Sense
Qlik
Freshdesk > Qlik
QlikView
Freshdesk > QlikView
Redash
Freshdesk > Redash
Superset
Freshdesk > Superset
Tableau
Freshdesk > Tableau
BI TOTVS
Freshdesk > BI TOTVS
Zoho Analytics
Freshdesk > Zoho Analytics

Frequently Asked Questions (FAQ)

Answers about sending Freshdesk data to Redshift automatically

How do I send Freshdesk data to Redshift automatically? ▼
Kondado provides a direct integration that extracts data from your Freshdesk account and loads it into Amazon Redshift without requiring manual exports or custom scripts. After connecting your Freshdesk data source and Redshift destination in the platform, you select which pipelines to activate and define your update schedule. The system then handles the replication automatically, keeping your warehouse current with support data.
What specific Freshdesk information gets replicated to Redshift? ▼
Kondado offers four distinct pipelines that replicate 87 fields from Freshdesk to Redshift, including the Tickets pipeline for support requests, the Agents pipeline for team member details, the Contacts pipeline for customer information, and the Tickets Custom Fields pipeline for specialized ticket attributes. This comprehensive coverage allows you to analyze everything from basic ticket metadata to complex custom workflows you have configured in Freshdesk. Each pipeline maintains the field structure from your source system for consistent reporting.
How frequently can I update Freshdesk data in my Redshift warehouse? ▼
Kondado replicates Freshdesk data to Redshift on a configurable schedule that you control, with options ranging from every 5 minutes for near-real-time analytics to hourly or daily batches for cost optimization. You can set different frequencies for different pipelines based on your specific reporting needs and data freshness requirements. This flexibility ensures your support analytics reflect current operations without overwhelming your warehouse resources.
Can I merge Freshdesk support data with Salesforce data in Redshift? ▼
Yes, Redshift serves as a central repository where Freshdesk pipelines can coexist alongside data from your CRM, marketing automation, or financial systems. By combining support tickets with sales opportunities or customer records in SQL queries, you can calculate metrics like time-to-resolution by account value or support costs per customer segment. You can also send this unified data to Power BI or Looker Studio for cross-functional dashboards.
What schema format does Freshdesk data use in Redshift tables? ▼
Freshdesk data arrives in Redshift as structured tables that mirror the source API fields, with standard data types optimized for PostgreSQL-based analytics. The Tickets pipeline includes fields like ID, subject, status, priority, and timestamps, while the Agents pipeline contains ID, name, email, and availability status. This standardized structure allows immediate querying using standard SQL without additional transformation layers.
Is it possible to build Power BI dashboards from Freshdesk data in Redshift? ▼
Absolutely, once your Freshdesk data resides in Redshift, you can connect Power BI, Looker Studio, or Google Sheets directly to your warehouse to create custom visualizations. This setup enables you to build support KPI dashboards that refresh automatically as Kondado updates your Redshift tables on schedule. Many users create executive summaries showing ticket trends alongside business metrics from other connected sources.
Can I customize which Freshdesk fields get sent to Redshift? ▼
Kondado replicates all 87 available fields across the four Freshdesk pipelines, ensuring you have complete access to standard and custom field data for comprehensive analysis. While individual field selection is not available, the platform captures essential information including custom ticket fields that many organizations use to track business-specific categorization. This complete replication ensures your Redshift warehouse contains all the context needed for detailed support analytics and historical trend analysis.

Try out all the features for free for 14 days