How does Kondado replicate Hi Platform tickets to Google Sheets?

Kondado connects to your Hi Platform account through automated pipelines, extracting ticket data including status changes, account details, and interaction timestamps. The platform delivers this information to your Google Sheets destination on your chosen schedule, populating columns with the 220 available fields for immediate analysis.

What specific Hi Platform data can I analyze in Google Sheets?

The Tickets pipeline provides 220 fields covering account identifiers, ticket status histories, created_at and resolved_at timestamps, plus detailed interaction records. You can analyze resolution times, track ticket volume trends, and monitor customer support patterns using standard spreadsheet functions once the data arrives in your Google Sheets environment.

How often does Hi Platform data update in my Google Sheets spreadsheet?

Kondado offers configurable update schedules ranging from every 5 minutes to daily, allowing you to balance data freshness with API usage. You can set near-real-time updates for active support monitoring or choose hourly syncs for daily reporting needs, with each refresh replacing or appending data based on your configuration.

Can I combine Hi Platform ticket data with other marketing tools in Google Sheets?

Yes, Kondado allows you to replicate data from multiple sources into the same Google Sheets workbook alongside your Hi Platform tickets. Create comprehensive reports that correlate support ticket volumes with campaign performance from your marketing automation tools or sales data from your CRM for complete customer journey analysis.

What format does Hi Platform data take when it arrives in Google Sheets?

Each field from the Tickets pipeline appears as a separate column in your spreadsheet, with rows representing individual tickets and their associated interactions. The data maintains standard data types for timestamps, text fields, and numerical identifiers, allowing you to immediately apply filters, create pivot tables, or build custom formulas without preprocessing.

Can I send Hi Platform data to Google Sheets and BigQuery simultaneously?

Yes, Kondado supports replicating your Hi Platform data to multiple destinations concurrently, including both Google Sheets for team collaboration and BigQuery for advanced analytics. This dual-destination approach lets analysts work in spreadsheets while data scientists perform complex queries on the same underlying ticket information.

How do I handle historical Hi Platform ticket data in Google Sheets?

During setup, you choose whether to load historical tickets or start from the current moment, with options to append new records or replace entire datasets during each scheduled update. This flexibility allows you to build running histories of customer interactions in your spreadsheets or maintain rolling windows of recent support activity.

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Send Hi Platform Data to Google Sheets

To send Hi Platform data to Google Sheets, start by connecting your Hi Platform account to Kondado, then select Google Sheets as your destination. Choose which pipelines you want to replicate from your customer relationship platform, configure your update schedule from options including every 5 minutes, 15 minutes, hourly, or daily, and let Kondado handle the automated data transfer. Your support tickets and customer interaction data will flow directly into your spreadsheets without manual exports or complex coding, enabling your team to analyze customer relationships immediately.

Kondado enables automated data replication from Hi Platform to Google Sheets on a configurable schedule ranging from every 5 minutes to daily, delivering 220 Tickets fields including status timestamps, account details, and interaction records directly into your spreadsheets for immediate analysis and team collaboration.

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Once configured, your marketing automation and support service data becomes accessible to entire teams through Google’s collaborative environment, allowing analysts to build custom reports, create pivot tables for ticket analysis, and share insights across departments without waiting for manual data pulls.

Available Data for Analysis

The Tickets pipeline brings comprehensive support data into your Google Sheets environment, including account identifiers, resolution timestamps, and interaction histories across 220 available fields. Marketing analysts can track ticket resolution trends alongside campaign performance, while support managers monitor agent productivity and customer satisfaction metrics using familiar spreadsheet formulas and pivot tables. Combine this customer relationship data with information from other business tools to create unified dashboards that reveal complete customer journeys from initial marketing touchpoints through post-sale support interactions, enabling data-driven decisions across your entire organization.

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Hi Platform data available for Google Sheets

available pipeline

220

extractable fields

Available integrations

Integration	Description
Tickets	Table contains information about tickets, including fields such as id, account_id, and status, as well as interactions and timestamps like created_at and resolved_at.

Tickets

Table contains information about tickets, including fields such as id, account_id, and status, as well as interactions and timestamps like created_at and resolved_at.

See all available data →

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How to send Hi Platform data to Google Sheets

Sync data automatically — no code, no manual exports.

Connect Hi Platform to Kondado

Authenticate your Hi Platform account in Kondado by providing your API credentials, allowing the platform to access your customer relationship data and ticket information.

Configure Google Sheets destination

Select Google Sheets as your destination and specify the target spreadsheet and worksheet where your Hi Platform ticket data should populate.

Select Tickets pipeline and schedule

Choose the Tickets pipeline containing your 220 fields of support data, then set your preferred update frequency from every 5 minutes to daily for automated replication.

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