Send data from Zendesk Chat (Zopim) to Redshift
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Send Zendesk Chat (Zopim) Data to Redshift Automatically
Sending your Zendesk Chat (Zopim) data to Redshift requires no engineering work when you use Kondado’s direct integration. Simply authenticate your Zendesk Chat (Zopim) account, configure your Redshift destination, and select which pipelines you want to replicate. Kondado handles the data extraction, transformation, and loading processes automatically on your chosen schedule, ensuring your data warehouse always contains fresh conversation analytics without manual exports or complex scripting.
Kondado replicates Zendesk Chat (Zopim) conversation data, including chat duration, agent performance metrics, and visitor session details, directly to your Redshift data warehouse on a configurable schedule ranging from every 5 minutes to daily intervals, requiring no code or technical maintenance.
Once your data arrives in Redshift, you can combine chat metrics with CRM, sales, and marketing data to build comprehensive customer experience reports. This enables support teams to analyze response times, satisfaction trends, and agent productivity alongside other business intelligence sources for complete operational visibility across all customer touchpoints.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Available Pipelines for Zendesk Chat (Zopim)
The Chats pipeline delivers comprehensive conversation intelligence to Redshift, capturing visitor identification fields, agent performance indicators, and detailed session metrics across 76 distinct data points. You can correlate satisfaction ratings with average response times to optimize team training programs, or analyze chat duration patterns alongside visitor demographics to refine your support strategy. This data enables sophisticated cohort analysis when combined with information from BigQuery or PostgreSQL sources, giving you complete visibility into the customer journey from initial contact through resolution. Support managers can track agent utilization trends and identify peak conversation hours to optimize staffing schedules and improve customer satisfaction scores.
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Zendesk Chat (Zopim) data available for Redshift
Available integrations
| Integration | Description |
|---|---|
| Chats | Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data. |
Try out all the features for free for 14 days
How to send Zendesk Chat (Zopim) data to Redshift
Sync data automatically — no code, no manual exports.
Connect Zendesk Chat (Zopim)
Authenticate your Zendesk Chat (Zopim) account by providing API credentials in Kondado's data source setup screen. The platform automatically tests the connection and retrieves available pipelines from your chat environment.
Configure Redshift Destination
Enter your Redshift cluster endpoint, database name, and access credentials to establish the target warehouse location. Kondado validates the connection and prepares the schema structure for incoming Zendesk Chat data.
Select Pipelines and Schedule
Choose the Chats pipeline and specify which of the 76 available fields you want to replicate to your warehouse. Set your update frequency to run every 5 minutes, hourly, or daily based on your reporting requirements.
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