No-code pipeline · Zendesk Chat (Zopim) → Excel

Send data from Zendesk Chat (Zopim) to Excel

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From Zendesk Chat (Zopim) to Excel: managed, scheduled, no code.

Creating a pipeline that sends data from Zendesk Chat (Zopim) to Excel spreadsheets takes only a few minutes with Kondado. And the whole integration from Zendesk Chat (Zopim) to Excel is managed and executed by our platform. With Kondado, you can focus on extracting value from Zendesk Chat (Zopim) data and combining it with other data in your Excel spreadsheet

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Send Zendesk Chat (Zopim) Data to Excel Automatically

Kondado provides a direct integration between Zendesk Chat (Zopim) and Excel, allowing you to replicate your customer service data without writing any code. You configure the data source once, select which pipelines you need, and set your preferred update schedule ranging from every 5 minutes to daily intervals. Your chat metrics, agent performance data, and visitor information flow directly into Excel workbooks where you can analyze them using familiar formulas and chart tools. This automated approach eliminates manual data exports and ensures your spreadsheets always reflect the latest customer interactions, enabling faster decision-making for support teams and managers.

Kondado replicates Zendesk Chat (Zopim) data to Excel on a configurable schedule, offering 1 pipeline with 76 fields including chat duration, response times, satisfaction ratings, and session data from the Chats endpoint.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

The Chats pipeline brings conversation metrics including duration, average response time, and satisfaction ratings alongside visitor and agent identifiers into your Excel workbooks. Support managers can create pivot tables analyzing agent efficiency by shift, calculate first-contact resolution rates using session data, or build trend charts showing customer satisfaction evolution over time. This data enables you to blend chat insights with information from other business systems, creating comprehensive reports that correlate customer support interactions with sales performance or marketing initiatives directly within your spreadsheets.

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Replicated to Excel

Zendesk Chat (Zopim) data available for Excel

Tables Kondado writes into your Excel, on a schedule you control.

available pipeline

extractable fields

Excel

Destination

Available integrations

Chats

Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data.

See all available data → Send Zendesk Chat (Zopim) to Excel →

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How to send Zendesk Chat (Zopim) data to Excel

Sync data automatically — no code, no manual exports.

Connect Zendesk Chat (Zopim)

Authenticate your Zendesk Chat (Zopim) account in Kondado by providing your API credentials through the no-code interface. This establishes the data source and allows Kondado to access your chat records and conversation metadata.

Configure Excel Destination

Set up Excel as your destination by connecting your Microsoft 365 account and specifying the target workbook where your chat data should land. You can choose to send data to an existing file or create a new dedicated workbook for your customer service analytics.

Select Data and Schedule

Choose the Chats pipeline from the available options and configure your update frequency, selecting intervals from 5 minutes to daily based on your reporting needs. Once activated, Kondado automatically replicates your selected fields to Excel on the defined schedule.

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Send data from Zendesk Chat (Zopim) to other destinations

Zendesk Chat (Zopim) > Looker Studio

Zendesk Chat (Zopim) > Power BI

Other visualizations

Zendesk Chat (Zopim) > Amazon S3

Zendesk Chat (Zopim) > BigQuery

Zendesk Chat (Zopim) > Excel

Zendesk Chat (Zopim) > Google Sheets

Zendesk Chat (Zopim) > MySQL

Zendesk Chat (Zopim) > PostgreSQL

Zendesk Chat (Zopim) > Redshift

Zendesk Chat (Zopim) > SQL Server

Choose a tool to visualize your Zendesk Chat (Zopim) data

If the software you need is not listed, drop us a messagem. You can use almost every tool

Zendesk Chat (Zopim) > Airtable

Zendesk Chat (Zopim) > Alteryx

Zendesk Chat (Zopim) > Amazon Quicksight

Zendesk Chat (Zopim) > BIMachine

Zendesk Chat (Zopim) > Cortex

Zendesk Chat (Zopim) > Data Studio

Zendesk Chat (Zopim) > Geckoboard

Zendesk Chat (Zopim) > Grafana

Zendesk Chat (Zopim) > IBM Cognos Analytics

Zendesk Chat (Zopim) > Klipfolio

Zendesk Chat (Zopim) > Looker Studio

Zendesk Chat (Zopim) > Looker

Zendesk Chat (Zopim) > Looqbox

Zendesk Chat (Zopim) > Metabase

Zendesk Chat (Zopim) > Microstrategy

Zendesk Chat (Zopim) > Pentaho

Zendesk Chat (Zopim) > Power BI

Zendesk Chat (Zopim) > Qlik Cloud Analytics

Zendesk Chat (Zopim) > Qlik Sense

Zendesk Chat (Zopim) > Qlik

Zendesk Chat (Zopim) > QlikView

Zendesk Chat (Zopim) > Redash

Zendesk Chat (Zopim) > Superset

Zendesk Chat (Zopim) > Tableau

Zendesk Chat (Zopim) > BI TOTVS

Zendesk Chat (Zopim) > Zoho Analytics

Frequently Asked Questions (FAQ)

Answers about sending Zendesk Chat (Zopim) data to Excel automatically

How often does Kondado update Zendesk Chat data in my Excel workbooks? ▼

Kondado updates your data on a configurable schedule that you control, with options ranging from every 5 minutes to daily intervals. Once configured, the system automatically replicates new and updated chat records without requiring manual intervention, ensuring your analysis always reflects current customer service activity.

What specific information from Zendesk Chat gets replicated to Excel? ▼

The Chats pipeline contains 76 fields including conversation duration, average response time, satisfaction ratings, visitor names, agent names, and detailed session data. You can analyze metrics like chat volume by hour, agent performance benchmarks, and customer satisfaction trends directly within your spreadsheets.

Can I blend Zendesk Chat data with information from other platforms in Excel? ▼

Yes, you can combine your chat data with datasets from other business systems by configuring multiple sources to replicate into the same Excel workbook or separate sheets. This allows you to correlate support interactions with sales figures, marketing campaigns, or website analytics for comprehensive business intelligence without switching between applications.

How does Zendesk Chat data appear when it reaches Excel? ▼

Data arrives in a structured format organized into rows and columns, ready for immediate analysis using Excel's native formulas, pivot tables, and charting capabilities. Each replication creates clean datasets that maintain referential integrity between visitor records, agent assignments, and session timestamps.

Is coding knowledge required to connect Zendesk Chat with Excel? ▼

No technical expertise is necessary, as Kondado provides a no-code interface for configuring your data source and destination. You simply authenticate your Zendesk Chat (Zopim) account, select the Chats pipeline, and define your update schedule through an intuitive dashboard.

Which other destinations support Zendesk Chat data besides Excel? ▼

In addition to Excel, you can send your chat data to business intelligence tools like Power BI and Looker Studio, or to data warehouses including BigQuery and PostgreSQL. This flexibility allows you to use the same data source across multiple analytics environments.

How does Kondado handle updates to existing chat records? ▼

When chat data changes in Zendesk, those modifications are captured during the next scheduled replication and reflected in your Excel workbooks. The system preserves historical conversation data while ensuring current metrics remain accurate for ongoing performance analysis.

Try out all the features for free for 14 days

Related on Kondado

Try out all the features for free for 14 days