Send data from Zendesk Chat (Zopim) to Amazon S3
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Send Zendesk Chat (Zopim) Data to Amazon S3
Sending Zendesk Chat (Zopim) data to Amazon S3 requires no engineering effort when you use Kondado’s direct integration. Simply connect your Zendesk Chat (Zopim) account as a data source, select Amazon S3 as your destination, and configure your preferred update frequency. The platform handles the extraction and loading process automatically, ensuring your chat data arrives in S3 ready for analysis without manual exports or complex API scripting.
Kondado automatically replicates Zendesk Chat (Zopim) conversation data to Amazon S3 on a configurable schedule, delivering 76 fields including chat duration, response times, and satisfaction ratings directly to your S3 buckets for analysis with Athena, Presto, or Dremio.
Once your data lands in Amazon S3, you can leverage the separation of storage and compute to run cost-effective analytics on customer interactions. Whether you are analyzing agent performance or tracking customer satisfaction trends, having structured chat data in S3 enables you to build custom reports and combine conversation insights with other business data stored in your data lake.
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The Chats pipeline delivers 76 fields capturing every aspect of your customer conversations, from session duration and average response times to visitor details and satisfaction ratings. With this data in Amazon S3, you can calculate agent efficiency metrics, identify peak support hours, and correlate chat outcomes with sales data stored in other S3 buckets. The structured format supports direct querying through Athena or Presto, enabling you to build custom dashboards that track customer service quality alongside business performance indicators. You can also combine these chat insights with data from BigQuery or PostgreSQL pipelines to create comprehensive customer journey reports.
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Zendesk Chat (Zopim) data available for Amazon S3
Available integrations
| Integration | Description |
|---|---|
| Chats | Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data. |
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How to send Zendesk Chat (Zopim) data to Amazon S3
Sync data automatically — no code, no manual exports.
Connect Zendesk Chat (Zopim)
Authenticate your Zendesk Chat (Zopim) account in Kondado by providing your API credentials through the secure connection interface. Select this data source to begin the pipeline configuration process.
Configure Amazon S3
Enter your AWS S3 bucket details and specify the file path structure where you want chat data stored. The platform supports standard S3 configurations that work seamlessly with Athena, Presto, and Dremio for immediate querying capabilities.
Select Data and Schedule
Choose the Chats pipeline to replicate all 76 available fields, then set your preferred update frequency from 5 minutes to daily intervals. Activate the pipeline to begin automated delivery of conversation data to your S3 storage.
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