No-code pipeline · Zendesk → Google Sheets

Send data from Zendesk to Google Sheets

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From Zendesk to Google Sheets: managed, scheduled, no code.

Creating a pipeline that sends data from Zendesk to Google Sheets spreadsheets takes only a few minutes with Kondado. And the whole integration from Zendesk to Google Sheets is managed and executed by our platform. With Kondado, you can focus on extracting value from Zendesk data and combining it with other data in your Google Sheets spreadsheet

Connect Zendesk now →

Send Zendesk Data to Google Sheets Automatically

Connecting your Zendesk account to Google Sheets through Kondado enables automated data replication without coding. Configure your data source once, select the specific pipelines you need from the available endpoints, and set your preferred update frequency ranging from every 5 minutes to daily intervals. Your support metrics, ticket details, and customer information flow directly into spreadsheets, eliminating manual CSV exports and keeping your team aligned with current data.

Kondado provides a direct integration between Zendesk and Google Sheets, replicating 12 data pipelines with 235 fields including Tickets, Users, Organizations, and Ticket Metrics on user-configured schedules, enabling automated reporting and analysis without manual data entry.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Once your Zendesk data lands in Google Sheets, you can build custom dashboards tracking ticket resolution trends using the Ticket Metrics pipeline alongside Satisfaction Surveys to correlate response times with customer feedback scores. Analysts often combine the Tickets pipeline with Ticket Comments to create detailed drill-down reports that reveal patterns in support requests and agent performance. This automated flow ensures your spreadsheets always reflect the latest customer service interactions, allowing teams to pivot quickly on emerging issues without waiting for manual data refreshes.

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Replicated to Google Sheets

Zendesk data available for Google Sheets

Tables Kondado writes into your Google Sheets, on a schedule you control.

available pipelines

235

extractable fields

Google Sheets

Destination

Available integrations

Closed and Deleted Tickets

Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.

Ticket Comments

Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.

Ticket Metrics Events

Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.

Groups

Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.

Ticket History

Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.

Jira Links

Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.

How to send Zendesk data to Google Sheets

Sync data automatically — no code, no manual exports.

Connect Zendesk Account

Authenticate your Zendesk data source in Kondado by providing your subdomain and API credentials through the visual interface.

Configure Google Sheets Destination

Select Google Sheets as your destination and specify the workbook where your replicated data should land, granting the necessary permissions for automated updates.

Select Pipelines and Schedule

Choose from the 12 available pipelines such as Tickets, Users, or Ticket Metrics, then set your preferred update frequency to complete the automated replication setup.

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Send data from Zendesk to other destinations

Zendesk > Looker Studio

Zendesk > Power BI

Other visualizations

Zendesk > Amazon S3

Zendesk > BigQuery

Zendesk > Excel

Zendesk > Google Sheets

Zendesk > MySQL

Zendesk > PostgreSQL

Zendesk > Redshift

Zendesk > SQL Server

Choose a tool to visualize your Zendesk data

If the software you need is not listed, drop us a messagem. You can use almost every tool

Zendesk > Airtable

Zendesk > Alteryx

Zendesk > Amazon Quicksight

Zendesk > BIMachine

Zendesk > Cortex

Zendesk > Data Studio

Zendesk > Geckoboard

Zendesk > Grafana

Zendesk > IBM Cognos Analytics

Zendesk > Klipfolio

Zendesk > Looker Studio

Zendesk > Looker

Zendesk > Looqbox

Zendesk > Metabase

Zendesk > Microstrategy

Zendesk > Pentaho

Zendesk > Power BI

Zendesk > Qlik Cloud Analytics

Zendesk > Qlik Sense

Zendesk > Qlik

Zendesk > QlikView

Zendesk > Redash

Zendesk > Superset

Zendesk > Tableau

Zendesk > BI TOTVS

Zendesk > Zoho Analytics

Frequently Asked Questions (FAQ)

Answers about sending Zendesk data to Google Sheets automatically

How often does Zendesk data update in Google Sheets? ▼

Kondado updates your spreadsheets on a configurable schedule that you set during setup, with options ranging from every 5 minutes to daily intervals. This near-real-time replication ensures your support team always works with current ticket statuses and metrics without manual refreshes.

What Zendesk data can I replicate to Google Sheets? ▼

You can replicate 12 different pipelines including Tickets, Users, Organizations, Ticket Metrics, Satisfaction Surveys, and Ticket Comments. Each pipeline contains specific fields such as ticket IDs, timestamps, agent assignments, and customer feedback scores that populate dedicated sheets within your workbook.

Can I combine Zendesk data with other sources in Google Sheets? ▼

Yes, you can blend your support data with information from additional platforms alongside your Zendesk connection, sending everything to the same Google Sheets destination. This allows you to create unified reports that correlate customer service metrics with sales data from your CRM or marketing analytics stored in BigQuery.

How is Zendesk data formatted when it arrives in Google Sheets? ▼

Each pipeline creates a separate sheet within your workbook with clearly labeled columns corresponding to Zendesk fields like ticket_id, created_at, and status. The data arrives in a structured format ready for immediate analysis, pivot tables, or chart creation without additional cleaning or transformation.

Do I need coding skills to connect Zendesk to Google Sheets? ▼

No coding is required to establish the connection, as Kondado provides a visual interface for authenticating your account and selecting data pipelines. The entire setup process involves point-and-click configuration rather than API programming or script writing.

Can I track deleted tickets in Google Sheets from Zendesk? ▼

Yes, the Closed and Deleted Tickets pipeline specifically captures information about removed tickets including deletion timestamps and previous statuses. This allows you to maintain historical records and audit trails for tickets that no longer appear in your active Zendesk dashboard.

How do I analyze Zendesk ticket metrics in Google Sheets? ▼

The Ticket Metrics pipeline delivers fields like response time, resolution time, and SLA compliance directly into your spreadsheets, enabling you to build custom formulas and charts. You can calculate average handling times, create agent performance scorecards, and track escalation patterns using familiar spreadsheet functions or connect the data to Looker Studio for advanced visualization.

Try out all the features for free for 14 days

Related on Kondado

Try out all the features for free for 14 days