How does the Zendesk to Excel replication work?

Kondado connects directly to your Zendesk account using your API credentials and subdomain, then extracts data from your selected pipelines and loads it into designated Excel workbooks stored in Microsoft 365. The process runs automatically on your configured schedule, appending or updating rows based on your synchronization preferences without requiring manual exports.

What Zendesk data can I export to Excel?

You can replicate 12 different pipelines including Tickets, Users, Organizations, Ticket Metrics, Satisfaction Surveys, Ticket Comments, and Groups, covering 235 total fields. This includes everything from basic ticket properties and custom fields to SLA performance metrics and customer satisfaction scores.

How often does Zendesk data update in Excel?

Updates occur on a configurable schedule that you set during pipeline configuration, with options ranging from every 5 minutes to daily intervals. This flexibility allows you to balance data freshness with API rate limits, ensuring your spreadsheets reflect recent support activity without overwhelming your Zendesk instance.

Does Zendesk data appear as raw data or formatted reports in Excel?

Data arrives as structured rows and columns within your Excel workbooks, giving you complete control over formatting, pivot tables, and chart creation using native Excel features. Unlike pre-built report templates, this approach lets you build completely custom analyses tailored to your specific KPIs and reporting standards.

Can I combine Zendesk data with other sources in the same Excel file?

Yes, you can replicate data from multiple sources into separate sheets within the same Excel workbook, then use Excel formulas like VLOOKUP or Power Query to merge datasets. Many users combine Zendesk support metrics with Salesforce opportunities or PostgreSQL product data for unified business intelligence.

Can I send Zendesk data to Google Sheets instead of Excel?

Absolutely, Kondado supports multiple destinations so you can send your Zendesk data to Google Sheets , Power BI , BigQuery , or Looker Studio depending on your team's preferred analytics environment. Each destination maintains the same pipeline selection and scheduling options available for Excel.

How do I handle deleted tickets in my Excel reports?

The Closed and Deleted Tickets pipeline specifically captures removed tickets including their deletion timestamps and previous status information, allowing you to maintain historical accuracy in your Excel analysis. By including this pipeline alongside your active Tickets data, you can track volume changes and ensure your reporting accounts for all ticket lifecycle events.

What Excel formats or versions are supported for Zendesk data?

Kondado delivers data to Excel Online and Microsoft 365 workbooks, ensuring compatibility with the latest Excel features including dynamic arrays, XLOOKUP, and modern chart types. The data is stored in standard format that works seamlessly across web, desktop, and mobile Excel applications.

Send data from Zendesk to Excel

Get started for free

No credit card required | 14 days | 10 million records | 30 pipelines

or sign up with your email

By signing up, you agree to Kondado’s Terms of service and Privacy policy

Send Zendesk Data to Excel Automatically

Kondado provides a direct connection between Zendesk and Excel, enabling you to replicate support data into spreadsheets without writing code. Configure your data source by authenticating your Zendesk account, then select which pipelines to replicate based on your analytical needs. The platform handles the data transfer automatically on your chosen schedule, delivering fresh ticket information directly to your Microsoft 365 workbooks where you can apply familiar formulas and chart tools.

Once your data arrives in Excel, you can build custom pivot tables analyzing ticket resolution times, create charts tracking customer satisfaction trends, or combine support metrics with sales data for comprehensive cross-functional reporting. This automated workflow eliminates manual CSV exports while keeping your analysis current with automated updates, allowing your team to focus on insights rather than data preparation.

Kondado enables automated replication of Zendesk data to Excel on a configurable schedule ranging from every 5 minutes to daily, making ticket metrics, user information, and satisfaction scores available in spreadsheet format for analysis and reporting.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Replicate the Ticket Metrics pipeline to analyze response and resolution times within Excel, creating custom dashboards that track team performance against SLA targets using familiar spreadsheet formulas and conditional formatting. Combine this with the Satisfaction Surveys pipeline to correlate handling times with customer feedback scores, enabling you to identify which ticket categories or agents drive the highest satisfaction ratings. You can also leverage the Organizations pipeline to segment your analysis by client, building comprehensive reports that show ticket volume, priority distribution, and resolution efficiency across different business units or customer tiers directly in your workbook.

Try out all the features for free for 14 days

Zendesk data available for Excel

available pipelines

235

extractable fields

Available integrations

Integration	Description
Closed and Deleted Tickets	Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments	Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events	Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups	Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History	Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links	Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags	Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics	Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations	Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)	Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets	Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users	Stores data about users, including id, name, and contact information such as email and status.

Closed and Deleted Tickets

Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.

Ticket Comments

Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.

Ticket Metrics Events

Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.

Groups

Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.

Ticket History

Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.

Jira Links

Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.

How to send Zendesk data to Excel

Sync data automatically — no code, no manual exports.

Connect Your Zendesk Account

Authenticate your Zendesk data source in Kondado by providing your API credentials and subdomain to establish the data extraction connection.

Configure Excel Destination

Specify your Microsoft 365 workbook location and authentication details, enabling Kondado to deliver updated datasets directly to your cloud spreadsheets.

Select Pipelines and Schedule

Choose from the 12 available pipelines including Tickets, Metrics, and Satisfaction Surveys, then define your update frequency ranging from every 5 minutes to daily intervals based on your analytical requirements.

Try out all the features for free for 14 days